Talent Acquisition & People Operations Manager

Overview

Key Job Responsibilities

• Manage the full recruitment lifecycle for corporate roles, key hotel leadership positions, and pre-opening recruitment support.
• Coordinate vacancy approvals and publish opportunities across recruitment platforms and careers websites.
• Source, screen, and conduct first-stage interviews with candidates.
• Coordinate interviews between candidates and hiring managers.
• Manage candidate communications throughout the recruitment process, ensuring a positive candidate experience.
• Prepare and issue employment agreements.
• Follow up on signed documentation and pre-employment requirements.
• Build and maintain year-round talent pipelines and candidate databases for key operational and leadership positions, including General Managers and People & Culture leaders.
• Coordinate with external recruitment agencies and recruitment partners as required.
• Lead the implementation of the Emiratization strategy across the corporate office and portfolio.
• Build and maintain relationships with universities, hospitality schools, government entities, and career development organizations to strengthen local talent pipelines.
• Represent the company at careers fairs, recruitment events, and networking initiatives to promote the employer brand and attract emerging talent.
• Develop and maintain talent pools for Emirati candidates and proactively identify opportunities to support future hiring requirements.
• Coordinate and monitor Emiratization recruitment activities, ensuring accurate reporting and compliance with applicable UAE regulations.
• Liaise with internal stakeholders and external partners to facilitate internships, graduate programmes, and early career initiatives where applicable.
• Support the preparation and submission of Emiratization reports, trackers, and related documentation as required.
• Coordinate the onboarding process for all new joiners.
• Prepare induction schedules and coordinate introductory meetings across departments.
• Create, maintain, and manage digital colleagues’ files, ensuring documentation is complete and confidential.
• Coordinate visa, labour, Emirates ID, medical, and related government requirements with the PRO.
• Monitor probation periods, mid-term reviews, and employment confirmations.
• Maintain employee records and ensure compliance with internal procedures and documentation standards.
• Administer attendance and leave records through the HR Information System.
• Monitor attendance exceptions and ensure colleagues’ records are complete and accurate.
• Submit monthly attendance reports to Finance for payroll processing.
• Coordinate the monthly collection and consolidation of People & Culture Reports from all hotels.
• Liaise with hotel People & Culture leaders to ensure the timely submission and accuracy of monthly reporting requirements.
• Maintain monthly vacation accrual reports across the portfolio, ensuring alignment with payroll and financial reporting.
• Support the preparation of People & Culture dashboards and operational reports through the consolidation and validation of data.
• Coordinate the annual medical insurance renewal process.
• Manage colleagues’ additions and deletions within the company medical insurance scheme.
• Liaise with Finance and insurance providers to ensure accurate colleagues’ coverage and records.
• Maintain up-to-date medical insurance trackers, provider network information, and benefit schedules in line with company grade structures.
• Manage the end-to-end colleague departure process.
• Prepare resignation acknowledgements and related documentation.
• Coordinate colleagues’ file closures and ensure all offboarding requirements are completed.
• Liaise with Finance regarding final settlements and End of Service Benefit calculations.
• Coordinate visa cancellations and related exit formalities with the PRO.
• Conduct exit interviews and maintain appropriate records and reporting.
• Act as a key People & Culture contact for colleagues, hiring managers, and hotel P&C teams throughout the colleague lifecycle.
• Work closely with Finance, hotel People & Culture leaders, and external partners to ensure smooth operational processes.
• Support People & Culture initiatives and projects as directed by the Corporate Director of People Systems & Rewards and the Chief People Officer.