Operations Manager

Overview

• Do you love to inspire others?
• Looking to be part of a team with an iconic brand?
• Here’s your chance!
• Your energy, focus and passion will enable you to deliver the company brand standards through a clearly defined business plan and KPI’s on a day to day basis.
• You will ensure that all aspects of the hotel operations are compliant with brand, operational, policy and legal requirements.
• As an inspired leader you will focus on delivering the guest experience, working to remove barriers and develop an engaged team who understand the operational goals and deliver the growth agenda.
• What will I be doing?
• Translating the operational strategy and delivering the brand proposition on a day to day basis through engaged and driven and well trained teams.
• Directly managing housekeeping, maintenance front of house and in some instances F&B departments
• Recruit, Train and lead a team of people, developing successors within the business and achieving the “promote from within” strategy at all opportunities and engaging future leaders.
• Building a world class customer focused culture in your hotel to ensure the consistent delivery of our goals.
• Effectively manage controllable expenses and focus on maintaining/improving profit margins without compromising the guest experience and team engagement to deliver our financial targets.
• Analyzing performance using key business measures to feedback and provide insight, then developing action plans that target the levers to drive performance through a solid understanding of your business.
• Review the guest journey, including experiencing partners service provision (F&B etc.) at key trading times, always talking and listening to guests and your team to gain more insight in order to improve business processes and identify improvement opportunities.
• Demonstrating a clear understanding of the performance of your hotel, the marketplace and your competitors’ activities and sharing this with key stakeholders to support the delivery of the GCC Business Plan.
• Working effectively with Sales Manager to deliver short, medium and long-term sales growth.
• Monitoring and influencing our Revenue Management Systems to ensure its effective deployment to deliver optimum rates for our product and expected market share within our competitor set.

Requirements

• Experience managing large teams
• A solid understanding of cleaning bedrooms and managing inventories
• Experience navigating customer feedback, inventory and maintenance related and other computer systems.

• Inclusive Team Engagement Skills

• Developing and Empowering a team
• Recognition and Celebrating Success
• Managing Difficult conversations
• Resilience
• Learning Agility
• Managing Change
• Time Management and planning
• Analytical Thinking and problem solving
• Effective communication

Experience

• 5years of relevant experience in managing operations across all departments within the hospitality industry.
• Ideally possess a graduate degree or equivalent in Hospitality, Business Management, Administration or a related field

Benefits