Operations Manager – Cake Shop, Chocolate Shop & Catering Services

Overview

1. Operational Management

• Supervise daily operations across all outlets (cake shop, chocolate shop, catering).
• Develop and implement SOPs to ensure consistency, quality, and hygiene standards.
• Manage inventory, supply chain, and procurement of raw materials.
• Coordinate with kitchen and production teams to meet daily demand and custom orders.

2. Staff Supervision & Training

• Hire, train, and supervise staff including chefs, service staff, and delivery personnel.
• Conduct regular team meetings, performance reviews, and skill development programs.
• Schedule shifts and manage labor costs efficiently.

3. Customer Experience

• Maintain high standards of customer service across all touchpoints.
• Handle escalated customer complaints and ensure resolution.
• Implement strategies to improve customer retention and satisfaction.

4. Sales & Marketing Support

• Coordinate with marketing for seasonal promotions, product launches, and catering campaigns.
• Monitor sales performance and suggest improvements based on data and customer feedback.

5. Financial & Reporting

• Manage budgets, control costs, and maximize profitability.
• Maintain records of sales, expenses, wastage, and inventory.
• Prepare and present operational reports to management regularly.

6. Compliance & Safety

• Ensure compliance with health, safety, and food hygiene regulations.
• Conduct routine audits and resolve non-compliance issues proactively.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 3+ years of experience in food service, bakery, or catering operations.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in POS systems, inventory management tools, and MS Office.
• Knowledge of food safety and handling practices (HACCP certification is a plus).

Application Question(s)

• Do you have experience working in similar concept ? (Chocolate, Cake shop)
• How many years of experience you have as Operations Manager ?
• What is your Notice Period ?