Operations Manager (Banking)

Key Details:

Job Description:

Education:

Experience:

• 2 years’ experience in an Managing Coach role or equivalent external experience
• Strong spoken and written English, with the ability to communicate accurately and clearly
• Sound judgment, attention to detail and the ability to recognize when escalation is necessary
• Confidence navigating multiple systems while managing customer interactions.
• Availability for rotating shifts, including weekends, holidays and overnights.
• Ability to work onsite in Norfolk, Virginia.
• Certificates/Licenses:
• Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
• Why Join Us?
• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!
• Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
• Twitter & Instagram: bgocareers
• Facebook: Bill Gosling Outsourcing
• LinkedIn: Bill Gosling Outsourcing
• Website – https://www.billgosling.com/careers
• By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
• At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
• Bill Gosling Outsourcing – Where your career thrives!
• Availability: Full availability required, including the possibility of overnight shifts
• Location: Norfolk, VA
• Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.
• Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded
• Understand Client SLAs and contractual requirements to ensure we met objectives
• Manage all inventory in line with company requirements
• Ensure that all necessary facilities and/or tools are available for use by employees
• Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
• Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
• Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
• Manage all client reporting and internal reporting and billing requirements in a timely manner
• Performance manage direct reports and overall team to ensure we grow and develop our talent
• Develop strategies to enhance productivity or improve processes and procedures
• Prepare monthly forecasts, revenue and expenses for portfolios
• Motivate staff through established incentive programs or ad hoc contests
• Establish work schedules to meet Company and client requirements
• Champion company core values and other company programs to engage and motivate our employees
• Other duties as assigned
• North America - Minimum High School Diploma or equivalent is
• English is compulsory in all locations

Preferred Qualifications

• Banking and fraud expertise preferred

Responsibilities

• Salary: $66,000
• Experience: Banking and fraud expertise preferred
• Availability: Full availability required, including the possibility of overnight shifts
• Location: Norfolk, VA
• Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.
• Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded
• Understand Client SLAs and contractual requirements to ensure we met objectives
• Manage all inventory in line with company requirements
• Ensure that all necessary facilities and/or tools are available for use by employees
• Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
• Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
• Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
• Manage all client reporting and internal reporting and billing requirements in a timely manner
• Performance manage direct reports and overall team to ensure we grow and develop our talent
• Develop strategies to enhance productivity or improve processes and procedures
• Prepare monthly forecasts, revenue and expenses for portfolios
• Motivate staff through established incentive programs or ad hoc contests
• Establish work schedules to meet Company and client requirements
• Champion company core values and other company programs to engage and motivate our employees
• Other duties as assigned
• North America - Minimum High School Diploma or equivalent is
• English is compulsory in all locations