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Operations Manager – Amer & Tasheel Center

AL Khail Mall
Dubai, UAE
fulltime
Mid-Senior
1 months ago
Operations ManagementProcess ImprovementSupply ChainLogisticsBudget ManagementStrategic Planning
Free

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Overview

We are looking for a results-driven and strategically minded Operations Manager to lead our Amer & Tasheel Center.

This role requires a dynamic professional with a strong background in managing service centers, optimizing operations, and leading high-performing teams in a fast-paced environment.

Key Responsibilities

  • Provide overall leadership and direction for the center’s operations, ensuring efficiency, accuracy, and compliance with all regulatory requirements
  • Drive operational excellence by developing, implementing, and continuously improving processes and service delivery standards
  • Lead, mentor, and develop a diverse team, fostering a culture of accountability, performance, and customer-centricity
  • Monitor key performance indicators (KPIs) and implement data-driven strategies to enhance productivity and service quality
  • Ensure full compliance with government authorities, policies, and procedures related to Amer and Tasheel services
  • Manage customer experience, resolve escalations effectively, and maintain high satisfaction levels
  • Identify business growth opportunities and contribute to strategic planning initiatives

Qualifications & Requirements

  • Minimum 5 years of proven experience in operations management, preferably within Amer and/or Tasheel centers in the UAE
  • Demonstrated leadership capability with strong team management and development skills
  • Solid understanding of UAE government service procedures and compliance frameworks
  • Excellent analytical, organizational, and problem-solving skills
  • Strong communication and interpersonal skills in English (Arabic is preferred)
  • Proficiency in MS Office and operational management systems

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