OPERATIONS MANAGER

Role overview

Operations and service delivery

• Oversee daily agency operations and coordination across customer service, recruitment, and operations.
• Monitor activities, pending cases, targets, team performance, and operational challenges; implement improvements.
• Manage recruitment coordination, worker availability, deployment, placement, and service follow-ups.
• Oversee replacements, contract renewals, worker complaints, and timely handling of cases.
• Supervise customer service, escalations, disputes, and follow-ups with customers and workers.

Team, reporting, and compliance

• Coordinate recruitment requirements and workforce availability for timely deployment.
• Assign responsibilities and monitor staff performance and accountability.
• Review operational reports and monitor cases, renewals, replacements, complaints, and follow-ups.
• Improve procedures and departmental reporting.
• Ensure compliance with applicable UAE laws and coordinate visa processing, documentation, contracts, and renewals.

Required qualifications

• 4–6 years of hands-on experience in a UAE domestic workers agency or domestic workers services company; general operations experience alone is not sufficient.
• Strong practical knowledge of the complete domestic workers agency operating cycle.
• Proven independent management of customer service, recruitment, and operations teams.
• Fluent spoken and written English.
• Strong leadership, decision-making, problem-solving, organization, coordination, and team-management skills.
• Ability to handle operational pressure, escalations, and multiple responsibilities.

Additional language skills

• Arabic is an advantage; knowledge of additional languages is also an advantage.

Pay

• Pay is AED 8,000–9,000 per month.

Work arrangement

• Work location is in person.