oracle
Operations Executive
Digitide Solutions
Mumbai, IND
Full-time
Junior · 2+ years experience
Onsite
Discovered 4 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- Bachelor's degree in Business Administration, Finance, or related field.
- 2+ years of experience in back‐office operations within the BFSI sector.
- Strong understanding of customer care processes and service delivery.
- Excellent written and verbal communication skills.
- Proficiency with MS Office Suite and back‐office management software.
- Analytical mindset with ability to interpret data and generate insights.
- Knowledge of regulatory compliance standards applicable to BFSI.
- Ability to work under pressure and meet tight deadlines.
- Detail‐oriented with strong organizational skills.
- Team player with a proactive approach to problem‐solving.
Responsibilities
- Monitor and manage inbound customer inquiries and issue resolution in coordination with the CCE team.
- Maintain accurate records of transactions, communications, and service metrics in the back‐office system.
- Ensure compliance with BFSI regulatory requirements and internal SOPs.
- Track and report on key performance indicators (KPIs) and service level agreements (SLAs).
- Identify process bottlenecks and propose improvement initiatives.
- Coordinate with cross‐functional teams to facilitate smooth handovers and escalations.
- Prepare daily, weekly, and monthly operational reports for management review.
- Conduct quality audits of customer interactions and back‐office processes.
- Assist in training and onboarding of new CCE and back‐office staff.
- Support the implementation of automation tools and workflow enhancements.
About Digitide Solutions
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Digitide Solutions
Customer Relationship Executive
Bijnor, IND
JuniorFull-time
As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling a range of inquiries and ensuring their needs are met. Your role is crucial in maintaining a positive brand image
Discovered TodayView →
Tele Caller
Chennai, IND
Discovered TodayFull-time
CPA Executive
Ahmedabad, IND
Discovered TodayFull-time
Customer Relationship Executive
Chennai, IND
Discovered TodayFull-time
Customer Relationship Executive
Neem ka Thana, IND
Discovered TodayFull-time
Customer Relationship Executive
Bijnor, IND
Discovered TodayFull-time
CCE
Kolkata, IND
Discovered YesterdayFull-time
Senior Executive - HR
Mumbai, IND
Discovered YesterdayFull-time
HR Executive
Mumbai, IND
Discovered YesterdayFull-time