oracle

Operations Executive

Digitide Solutions

Mumbai, IND

Full-time

Mid · 3+ years experience

Onsite

Discovered 1 weeks ago

Full Job Posting

Bachelor's degree in Business Administration, Operations Management, or a related field.
Minimum 3 years of experience in a similar operations or customer care role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in using MS Office and other relevant software.
Analytical mindset with problem-solving and decision-making skills.
Ability to work independently and manage multiple tasks simultaneously.
Attention to detail and a commitment to delivering high-quality work.
Flexibility to adapt to changing priorities and a dynamic work environment.
Willingness to learn and stay updated with industry developments.

Manage and oversee back-office operations, ensuring efficient workflow.
Coordinate with customer care executives and other teams to resolve customer inquiries and issues.
Implement and maintain effective operational processes and procedures.
Monitor and analyze customer feedback to identify areas for improvement.
Ensure compliance with company policies and industry regulations.
Train and mentor junior staff members, providing guidance and support.
Collaborate with the management team to develop and implement strategic initiatives.
Maintain accurate records and documentation for audit purposes.
Stay updated with industry trends and best practices in customer care and operations.
Proactively identify and address any operational bottlenecks or challenges.

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Trusted by over 500,000 job seekers on Base Career