Operations Executive

Operations Executive @ Classy Turtle

• Classy Turtle Vacation Homes Rental is a rapidly growing boutique holiday homes rental operator in Dubai, leveraging on its key assets: people, experience and operational excellence.
• We simply get job done better than most, if not all, the competitors for the benefit of our fantastic guests, great landlords and dynamic team.
• Values that define us are excellence and hard work, but also trust, accountability and teamwork.
• Our experience is focused on careful selection and preparation of our apartments, application of the best smart home technologies and constant redefinition and optimization of business processes.
• All these help us ultimately in the delivery of Super Host level experience to our valued guests (4.8/5.0 or 9/10).
• We are also curious minds that have traveled across continents using different hotels and holiday homes around the globe, so it is clear to us how things are done by the best.
• Moreover, we are landlords ourselves and have experience working from the best companies in the world.
• All that combined with our empathy and work ethics allow us to immediately bond and gain trust of the landlords, as we understand each other from the first meeting like we have known each other for years.
• Our company name Classy Turtle describes well who we are and how we work.
• Turtle is a noble and gentle animal that, just like us, loves to travel, enjoys nature and has an internal compass to always choose the right path.
• Turtles are also patient, kind, respectful, and are big fans of water and sun.
• Classy describes something of high class that is stylish, admirably smart and elegant - just as we and our properties are.
• Classy Turtle Vacation Homes Rental is currently looking for an Operations Executive.
• Promising candidate is a self-starter that is looking to open an exciting new chapter in his or her career, combining interest in general management, hospitality and real estate with functional expertise in Operations and Customer Service.
• Operations Executives are key team members, who make sure that through meticulous on-boarding and ongoing maintenance of the apartments, our dear guests are up for a very smooth, pleasant and memorable stay.
• This role is ideal for a person that wants to be a key member of a growing team, have a very direct impact on how its success story is written and is eager to learn new ways of doing hospitality business.
• Job profile:
• Assure properties are 100% guest ready
• Run a pre-emptive maintenance calendar and checks (e.g. AC, pest control, carpets and sofas, smart lock batteries)
• Be the first point of contact in case of apartment’s malfunction
• Coordinate suppliers and external stakeholders
• Oversee, assist or run regular maintenance work and emergency interventions
• Report and submit claims in case of any apartment damage
• Support new units on-boarding (e.g. technology set-up, procurement, photo shoot preparation)
• Procure items during on-boarding (e.g. furniture)
• Run thorough checklists and sign-off on apartments renovation and readiness handover protocols
• Procure and manage stock related to ongoing operations (e.g. coffee, tissues)
• Manage company mini-warehouse
• Assist in stakeholders visits to the apartments (e.g. owners, real estate agents, maintenance, suppliers)
• Occasionally, assist guests in person, meet and greet VIP guests, collect cash, etc.
• Occasionally, roll up sleeves and secure apartment’s timely availability
• Create tools and systems supporting work efficiency (e.g. manuals, checklists, workflows)
• Manage apartment information and upload to relevant folders
• Support other functions to accelerate business growth
• 6 days working week with rare possibility for early morning/ late evening, as needed
• Permanent presence in Dubai
• 65% on-site time (e.g. renovated/on-boarded properties, live properties, suppliers, government entities) and \~35% remote from own home
• Candidate requirements:
• Always on time
• Trustworthy and reliable
• Always professional
• Very organized
• Detail-oriented
• Focused
• Responsive
• Respectful
• Autonomous
• Excited to learn new things and grow with the company
• Loved by team members, guests and external stakeholders
• Fast learner
• Guest first attitude
• Can-do approach
• Outstanding communication skills, both in writing and oral
• Familiarity with processes, manuals, checklists
• Ability to manage oneself (and others)
• Ability to work under pressure
• Nose for value and ability to prioritize tasks
• Working proficiency of standard office software
• Accommodation in central location of Dubai
• Full working proficiency in English
• UAE driving license

Nice-to-have

• Prior holiday homes / hospitality / customer service / quality control / operations / housekeeping / handyman experience
• Working experience with holiday homes / hospitality software and platforms (e.g. Guesty, Smoobu, Avantio)
• Working experience with back-end operations of holiday homes / real estate portals (e.g. Airbnb, Booking.com, Property Finder, Bayut)
• Woking experience with project management tools (e.g. Asana, Jira, Breezeway)
• Interest in DIY, handyman’s work and smart home technology
• Own mean of transportation
• Own visa
• Immediate availability to join
• Command of language other than English that is wildly spoken in the UAE
• Our offer:
• Up to 5,000 AED / month depending on candidate profile, visa requirements and possessing own mean of transportation
• Discretionary bonus based on performance
• On-the-job training, so all tasks are 100% explained and run through together with a manager
• 1on1 coaching and regular feedback sessions
• Flexibility of a career path – Operations Manager / Chief of Staff / Senior Guest Relations Executive / etc. with very steep learning curve
• Fun, growth and respect working culture
• Month of paid annual leave
• Medical insurance package
• Company phone, SIM, laptop, car, etc. (as required)
• Company expenses covered (e.g. fuel, parking, phone bills)
• Please follow us on our Social Media to get to know more and stay up-to-date with the recent news:
• https://www.facebook.com/classyturtledxb/
• https://www.instagram.com/classyturtledxb/
• https://www.linkedin.com/company/classy-turtle/

Job Types: Permanent, Full-time

Application Question(s)

• Can you start immediately?

Experience

• Holiday Homes: 1 year (Required)

Language

• English (Required)

License/Certification

• UAE driving license (Required)

• Dubai (Dubai) (Required)