Operations Executive |TravelTech & Mobility | Startup–Dubai
Skills
About This Role
About KOI
KOI is a Dubai-based B2B travel-tech company connecting leading OTAs with licensed ground transport providers across 50+ cities in 20+ countries.
We run 24/7 global operations ensuring every traveler gets a seamless, on-time airport transfer.
Job Description
The Operations Executive will report to the Operations Supervisor and support the operations team in providing the highest level of customer service while contributing to an efficient operation.
This role involves rotational shifts, including night shifts, with a schedule of 6 working days per week and 1 day off.
Job Accountability
- Following up and resolving clients’ booking inquiries coming in through different communication platforms.
- Ensuring that all the bookings, booking amendments, drivers and suppliers are uploaded on Koi B2B portal.
- Coordination with suppliers to confirm services/bookings and making sure the rides are scheduled and dispatched on time .
- Maintaining topmost quality for all rides to provide services which meet standards and policies of Koi .
- Resolving escalations from suppliers, customers and clients on calls and other communication platforms.
- Managing driver fleet wherever applicable and assuring an efficient dispatch of the fleet.
- Working in rotational shifts, including
- night shifts.
- Competencies and Skills:
- Strong fluency with Excel and MS Office
Essential Qualifications
- BA, BS, or B.Com degree required or equivalent
Preferred Qualifications
- 3+ years of experience in Operations (Logistics/Back-office/Support Team) or 3+ years of experience in the Travel Industry .
- Proven work experience in hospitality or Customer Service role .
- Self-starter with excellent interpersonal communication and problem-solving skills
- The principal responsibilities listed above are intended to provide guidelines and directions as to your specific role within KOI.
- As such, please remember that as the needs of organization develop / change, it may be necessary to modify or amend the responsibilities listed
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