Operations Executive

About Us

Role Overview

Operations Executive

1. Order Processing & Fulfillment

• Process orders across API, client portal, and bulk requests with high accuracy.
• Validate inventory availability and ensure timely delivery of digital codes.
• Conduct quality checks to avoid code duplication, mismatches, or denomination errors.
• Maintain logs and ensure all orders meet internal SLA standards.

2. Supplier & Inventory Coordination

• Liaise with suppliers for code procurement, replenishment, and issue resolution.
• Track supplier balances and reconcile code deliveries with internal records.
• Monitor supplier performance and highlight delays or recurring issues.
• Escalate critical supplier bottlenecks to management when required.

3. Customer Support & Issue Resolution

• Respond to client inquiries regarding orders, codes, or account status.
• Investigate issues such as failed codes, incorrect brand deliveries, or slow API responses.
• Provide timely updates and ensure clear communication with corporate and enterprise clients.
• Maintain service quality to ensure high customer satisfaction.

4. Reporting & Operational Analysis

• Prepare daily/weekly/monthly operational reports (order volumes, failures, SLAs, tickets).
• Analyze data to identify errors, delays, or operational inefficiencies.
• Share insights and support continuous improvement initiatives.
• Assist the finance team with stock, code, and supplier reconciliation.

5. Process Improvement

• Recommend improvements to streamline operational workflow and reduce manual effort.
• Maintain updated SOPs to reflect ongoing process enhancements.
• Suggest automation opportunities to enhance order accuracy and speed.
• Support implementation of new tools or system enhancements affecting operations.

Preferred Skills

• Experience in gift card/digital voucher fulfillment is a strong advantage.
• Knowledge of APIs, digital delivery systems, or automated order workflows.
• Understanding of reconciliation processes for digital products.
• Strong organizational and documentation capabilities.

Why Join Bamboo Card?

• Be part of the region’s most dynamic digital rewards and prepaid solutions provider.
• Fast-paced learning environment with opportunities to grow within operations.
• Collaborative team culture focused on innovation and excellence.
• Exposure to digital product workflows, API-driven systems, and global suppliers.

Qualifications and Experience

• Bachelor’s degree in Operations, Business Administration, Finance, or related field.
• 2–4 years of experience in operations, preferably in digital goods, fintech, e-commerce, telecom, or prepaid products.
• Strong communication and coordination skills for dealing with suppliers and clients.
• High attention to detail, especially when working with digital codes and financial data.
• Proficiency in MS Excel/Google Sheets and familiarity with ERP or order management systems.
• Ability to work under pressure during peak order seasons.
• Strong problem-solving and analytical mindset.

Benefits and Perks

• Annual leave + public holidays.
• Health insurance coverage.
• Visa sponsorship for employee as per UAE labor law.
• Supportive, multicultural work environment.
• Training, up skilling, and career growth opportunities.
• Exposure to global digital payments and rewards ecosystem.
• Modern office environment and collaborative team culture.