Operations Excellence Specialist (Temporary)

Role overview

Responsibilities

• Support Mental Health Operations initiatives and efficiency efforts.
• Identify and implement strategies to streamline operations.
• Contribute to business cases, implementation plans, and initiative execution.
• Provide financial, operational, and data analyses for strategic direction and opportunity assessment.
• Help oversee initiatives that improve member and care team experience.
• Collaborate across Member Experience, Member Service, Product, Technology, Go-to-market, and Finance.
• Build subject-matter expertise in Mental Health and EAP services and maintain internal program document accuracy.

What you bring

• 1 to 2 years of operational excellence experience.
• Bachelor’s degree in Business Administration or a related field.
• Familiarity with healthcare operations and operational excellence.
• Digital health or care delivery platform experience is an asset.
• Interest in operations management and/or product development.
• Desire to learn operational and financial modeling.
• Strategic thinking, operational problem-solving, communication, and stakeholder management abilities.

Workplace

• Hybrid work includes 3 days per week in the Montreal office; remote roles are excluded.

Benefits

• Depending on role and employment status, benefits may include virtual mental health support, insurance, health spending account, dental coverage, and fitness reimbursement.
• Other listed benefits include vacation, wellness and volunteer days, work-abroad flexibility, incentive plans, referral bonuses, RRSP matching, learning resources, and optional parental leave top-up.