Mental Health Specialist Dispatch, Temporary

Assessing the mental health needs and requests of our members on the platform

Providing information about Dialogue's team of mental health professionals and communicating the triage decisions

Setting expectations for our members' care journeys and creating a delightful intake experience

Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes

Documenting clinical notes, impressions and outcomes on the electronic medical record database

Bachelor's degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.)

2+ years of experience working directly with individuals experiencing mental health or psychosocial issues

Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations

Availability to work a minimum of 21 hours per week, including days, evenings, and weekends

Desire to work in an environment that encourages autonomy, professionalism and versatility

Experience working with a multidisciplinary team (an asset)

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact

Community

Growth

Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected] .

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers . If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page.