Mental Health Intake Agent

Be the first point of contact for members reaching out to Dialogue by phone, and lead with an empathetic member service approach

Support new members through account creation and intake, understanding their needs, aligned to the different services provided by Dialogue

Schedule member appointments and support appointment booking coordination throughout a member’s care journey

Support all case management activities for members using the phone line as well as the chat (before and after appointments), working directly with and collaborating with our growing team of EAP practitioners

Contribute to the growth and continuous improvement of our phone service by providing experience and process improvement feedback

You will be responsible for patient safety in your member-facing role

Available to work a minimum of 21 (up to 32 hours) hours on days, evenings and weekends, as our schedule covers both day and evening shifts (6 AM to midnight, weekdays and weekends)

Customer or member service experience, working directly with members in-person or through the phone in a live setting

A bachelor's degree in a mental health or human relations field is a plus

Passion for member servicing, working with others and providing the very best experience possible

Passion for mental health and overall wellness, working with and speaking with members who are seeking support and may be experiencing different mental health symptoms and issues

Strong sense of empathy and ability to make decisions in a fast-paced environment

Strong computer & organizational skills and comfort in working full digitally

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact

Community

Growth

Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected] .

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers . If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page.