Operations & Distribution Manager – Fashion & Apparel Brand

About Us

Position Overview

Key Responsibilitiesoperations & Logistics

• Oversee daily operational activities across retail, warehouse, and e-commerce channels.
• Manage inventory movement, stock accuracy, replenishment, and warehousing processes.
• Ensure timely dispatch and delivery of online and wholesale orders.
• Coordinate with courier partners, freight forwarders, and third-party logistics providers.
• Monitor shipping performance, delivery timelines, and logistics costs.

E-Commerce & Order Fulfillment

• Manage daily order processing and fulfillment operations.
• Ensure all customer orders are accurately picked, packed, and dispatched.
• Identify opportunities to improve fulfillment speed and efficiency.
• Work closely with marketing and sales teams during campaigns and product launches.

Customer Service Management

• Lead and improve customer service operations across all channels.
• Establish service standards and KPIs for customer satisfaction.
• Resolve escalated customer issues professionally and efficiently.
• Monitor customer feedback and implement improvements to enhance customer experience.

Retail & Store Operations

• Oversee day-to-day store operations to ensure smooth functioning.
• Support store teams with inventory planning, merchandising coordination, and operational processes.
• Ensure operational compliance and adherence to company standards.
• Analyze store performance and recommend improvements.

Distribution & Regional Expansion

• Collaborate with distributors, agents, and partners across GCC and MENA markets.
• Support the development and scaling of regional distribution networks.
• Coordinate stock allocation and replenishment for regional partners.
• Ensure efficient cross-border logistics and operational support.

Process Improvement & Reporting

• Develop and implement operational SOPs and best practices.
• Monitor key operational KPIs and prepare management reports.
• Drive continuous improvement initiatives to increase efficiency and profitability.
• Support business growth through scalable operational strategies.

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field.
• Minimum 4–7 years of experience in operations, logistics, supply chain, distribution, or retail management.
• Experience within fashion, apparel, retail, e-commerce, or consumer brands is highly preferred.
• Strong understanding of inventory management, fulfillment operations, and customer service processes.
• Experience managing GCC and MENA distribution operations is an advantage.
• Excellent organizational, leadership, and problem-solving skills.
• Strong analytical and reporting capabilities.
• Proficiency in ERP, inventory management systems, Shopify, and Microsoft Office applications.
• Ability to thrive in a fast-paced, growth-oriented environment.

What We Offer

• Competitive salary package
• Career growth opportunities within a rapidly expanding international fashion brand
• Dynamic and entrepreneurial work environment
• Opportunity to play a key role in scaling operations across GCC and MENA markets

How To Apply