Operations Director – Quick Commerce

About This Role

We are looking for a Director Operations – Quick Commerce who understands the speed, precision, and structure required to run high-performing quick commerce operations.

This role goes beyond traditional operations management. It focuses on building and optimizing dark store operations, inventory accuracy, and fulfillment efficiency to deliver a seamless customer experience.

You will be responsible for establishing strong operational foundations, improving internal processes, and ensuring that every order is executed with consistency, speed, and reliability. This role requires someone who can think strategically while staying close to day-to-day execution.

Key Responsibilities

• Oversee end-to-end quick commerce operations across dark stores and fulfillment centers
• Ensure smooth execution of order processing, picking, packing, and dispatch workflows
• Drive improvements in delivery timelines, order accuracy, and overall customer experience
• Maintain high inventory accuracy across all locations and ensure effective stock control
• Monitor stock levels, replenishment cycles, and demand patterns to avoid stockouts and overstocking
• Reduce shrinkage and improve inventory planning through structured processes
• Design and implement scalable operational processes and standard operating procedures
• Identify inefficiencies and continuously improve workflows across operations
• Establish clear performance benchmarks and operational standards
• Manage third-party logistics and delivery partners, ensuring service level agreements are met
• Build strong vendor relationships to support operational reliability and scalability
• Track and analyze key operational metrics including fulfillment time, accuracy, and cost efficiency
• Develop reporting structures and dashboards for ongoing performance monitoring
• Use data-driven insights to support decision-making and continuous improvement

What We Are Looking For

• 8–12 years of experience in operations, with at least 3–5 years in leadership roles within quick commerce, e-grocery, or food delivery environments
• Strong understanding of dark store operations, inventory management, and fulfillment systems
• Experience working with or within platforms such as Noon, Careem, Jahez, HungerStation, or similar
• Proven ability to build and scale operational processes in fast-paced environments
• Strong analytical thinking with a data-driven approach to problem solving
• Experience managing vendors and third-party partners
• Familiarity with the KSA market is highly preferred