Operations & Customer Service (Sea Export)

Overview

1. **Pricing & Quotation Management

• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.
• Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates.
• Ensure pricing aligns with company margin targets and operational feasibility.
• Follow up on quotations to maximize conversion of leads into confirmed shipments.

2. **Customer Relationship Management

• Proactively communicate with existing and potential customers to build and maintain strong business relationships.
• Understand customer requirements thoroughly and offer tailored shipping solutions.
• Promote value-added services to enhance profitability and customer satisfaction.
• Ensure high levels of responsiveness and service quality at all times.
• 3. **Operations Execution:**
• Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments.
• Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.
• Monitor shipment progress and provide proactive status updates to clients.

4. **Technical & Industry Knowledge

• Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures.
• Stay updated on market rates, carrier relations, and export regulations.
• Support the team with technical expertise and ensure compliance with industry standards.

Job And Person Specifications

Job Skills

• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent problem-solving and analytical abilities, with attention to detail.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proactive and self-motivated with a willingness to learn and take on new challenges.
• Ability to work well both independently and as part of a team.
• Flexible extended working hours as required to meet client demands.

Experience

• Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry.
• Strong understanding of international trade practices and carrier rate structures
• Familiarity with industry regulations, customs requirements, and shipping documents is advantageous.
• Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.
• Pay: AED9,000.00 - AED12,000.00 per month

Application Question(S)

• Do you have strong experience in international trade practices and carrier rate structures ?
• Do you have good pricing knowledge?
• Do you have cross trade experience?

Education

• Bachelor's (Preferred)

Experience

• sea export pricing: 5 years (Required)
• Shipping customer service or freight forwarding: 5 years (Required)
• Microsoft Office Suite: 3 years (Preferred)
• freight and forwarding company: 3 years (Required)
• sea export department knowledge: 2 years (Preferred)

Language

• English (Preferred)