Operations & Customer Service Executive
Skills
About This Role
Job Responsibilities
- Handle day-to-day **operations and shipment coordination**
- Manage **customer inquiries** via phone, WhatsApp, and email
- Ensure timely **order processing, dispatch, and delivery updates**
- Coordinate with drivers, warehouse team, and clients
- Resolve customer complaints in a professional and timely manner
- Maintain accurate records and reports
Requirements
- Minimum **1–2 years experience** in courier/logistics or customer service
- Strong communication skills (English required, Arabic is a plus)
- Good knowledge of **UAE locations and delivery operations**
- Ability to multitask and work under pressure
- Basic computer skills (Excel, email, CRM systems)
Job Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month
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