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Operations & Performance Manager (Dubai Based)

Charles + Charles USADubai, UAE2 days agoMid-Senior
Mid-Seniorfulltime

Skills

LeadershipStrategic PlanningBudgeting

About This Role

Overview

  • This is part operations manager, part performance coach.
  • You will be responsible for ensuring the team is operating at a high level daily.
  • That includes:
  • Driving KPI accountability across the business
  • Running daily and weekly performance meetings
  • Monitoring recruiter activity and output
  • Ensuring systems, processes and standards are followed
  • Helping train and develop junior recruiters
  • Improving consistency across candidate and client delivery
  • Supporting onboarding of new hires and associates
  • Tracking performance metrics and reporting directly to leadership
  • Helping build a high-performance culture without unnecessary politics or bureaucracy
  • You will essentially become the operational backbone of the business.
  • This role is heavily numbers and performance driven.
  • Who We Are Looking For?
  • This role would suit someone who:
  • Has recruitment experience OR experience managing high-performance sales teams
  • Naturally holds people accountable
  • Is highly organised and process driven
  • Understands KPIs and performance metrics
  • Is confident leading meetings and managing personalities
  • Wants to help build and scale a serious business
  • Thrives in fast-paced entrepreneurial environments
  • Has high standards and strong attention to detail
  • Is proactive rather than reactive
  • You do not need to be the loudest person in the room.
  • But you do need to be someone that can create structure, consistency and pressure in a growing business.

Why Join

  • Charles + Charles?
  • Dubai-based business operating in the U.S. market
  • High-performance culture without corporate politics
  • Opportunity to play a major role in future growth
  • Work directly with leadership on strategy and operations
  • Real autonomy and influence within the business

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