Operations Coordinator / Operations Specialist

Role overview

Coordinator duties

• Coordinate day-to-day activities, schedules, tasks, and operational requirements across departments.
• Arrange meetings, track task progress, maintain documentation, prepare reports, and communicate updates.
• Assist with resource allocation, workflow scheduling, and supplier or service-provider coordination.
• Resolve routine operational issues, monitor deadlines, and follow up on outstanding actions.

Specialist duties

• Review workflows, identify inefficiencies, monitor performance indicators, analyze operational data, and recommend improvements.
• Support quality control, inventory coordination, system updates, policy implementation, and standard operating procedure development.
• Work with management and cross-functional teams to optimize resources, reduce errors, and maintain consistent service standards.

Qualifications

• Degree or diploma in Business Administration, Operations Management, Supply Chain Management, Logistics, or a related discipline.
• Understanding of business operations, workflow coordination, administrative procedures, and process improvement.
• Ability to organize schedules, coordinate tasks, maintain documentation, and monitor deadlines.
• Familiarity with standard operating procedures, performance indicators, reporting processes, and operational controls.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
• ERP systems, project management platforms, or operational databases are advantageous.
• Strong organisation, analytical and problem-solving skills, attention to detail, and effective communication.
• Ability to prioritize, manage changing requirements, maintain accurate records, and collaborate proactively.