Operations Coordinator - IT
Skills
About This Role
Overview
- We are an IT Services & Solutions Provider based in Salam Street, Abu Dhabi, providing IT support services to our customers covering Abu Dhabi & Dubai.
- We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.
- We are looking for a disciplined and proactive IT Operations Coordinator to manage daily service operations and ensure structured, reliable delivery to our clients.
- This role serves as the central point for coordinating all service operations, including managing support tickets, scheduling engineers, monitoring SLAs, ensuring accurate documentation, and maintaining clear and proactive client communication.
- It acts as the control hub for daily service delivery, with occasional site visits to support coordination and ensure service quality.
Responsibilities
- Monitor & update the ticketing system daily with accurate and timely information.
- Assign support tickets to engineers and monitor progress.
- Managing appointments & schedules of the technical team.
- Collect and verify the ticket updates and update in the system along with time entries of the engineers.
- Processing of all jobs with accuracy and timeliness.
- Track & Monitor ongoing jobs & support.
- Follow-up & updating jobs & tickets closely.
- Get feedback from customers after the job is completed.
- Inform clients of unforeseen delays or problems.
- Gather Feedback & Surveys from customers.
- Track purchases & delivery made for the customers.
- Responding to complaints/suggestions from customers and giving after-sales support.
- Provide excellent customer service & ensure customer satisfaction & Identify ways to improve customer experiences.
- Invoice timely to the clients in coordination with the sales & finance department.
- Track target achievements & monitor the performance of each support engineer.
- Perform assigned clerical & secretarial duties.
- Maintain and manage office premises and stationery.
- Answering phone calls, responding to emails, and preparing documents.
- Planning, designing, and executing effective email marketing strategies.
- Monitoring Social Media Accounts and coordinating with the social media team.
- Visiting client locations and meetings if required.
Skills Required
- Dynamic & Self Motivated.
- Minimum 3 years experience in similar role.
- Good written & oral command of the English Language is a must.
- Excellent phone & email communication skills.
- Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.
- Demonstrated track record of performance and commitment.
- The ability to manage your time and plan your day effectively.
- Ability to do marketing via developing a database, use of social media, contact circle, and referrals.
- Clerical & other Secretarial tasks.
- Cool-tempered and able to handle rejection.
- Can quickly adapt to a new environment.
- Excellent organizational, communication, and interpersonal skills.
- Competence in Microsoft Office products.
- Willing to be trained and acquire knowledge in less time.
- Good organizational skills.
- Ability to hit deadlines and work under pressure.
- Can easily adapt to new environments.
- Excellent professional image & should be presentable.
- Pay: AED3,500.00 - AED4,500.00 per month
Application Question(s)
- Where are you currently located & what is your current visa status?
Experience
- Operations Coordinator: 3 years (Required)
- Handling and managing a team: 3 years (Preferred)
- Handling emails & enquiries: 3 years (Required)
- Monitoring & updating job and schedules: 3 years (Required)
- Customer service: 3 years (Required)
- Helpdesk: 2 years (Required)
• English (Speak, Read, Write) (Required)
- Willingness to travel:
- 50% (Required)
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