Patient Support & Operations Coordinator (Telehealth)
Skills
About This Role
Overview
- Act as the
- first line of support
- for patients across our four telehealth and pharmacy brands, replying to queries via email, live chat, and our helpdesk
- Handle day-to-day patient queries on order status, delivery tracking, consultation follow-ups, address changes, and account amendments
- Update orders, refunds, and patient records in our
- e-commerce platform
- and
CRM
- Triage and escalate clinical questions
- to our prescriber team — you will never provide medical advice, but you'll know exactly when to hand off
- Process refunds, replacements, and complaint resolutions within agreed limits and SLAs
- Coordinate with our UK clinical team and US fulfilment partners across time zones
- Flag
- chargeback risks, recurring complaints, and operational bottlenecks
- to the Operations Lead
- Maintain accurate patient records, ticket logs, and internal knowledge base articles
- Support the wider operations team with basic admin: invoice filing, supplier correspondence, document chasing, and data entry
- Keep ticket SLAs tight — first response and resolution times are tracked and reviewed weekly
- Identify patterns in patient feedback and share insights with the team to improve products, copy, and processes
- Work
- full-time USA Hours, in-office, from our Dubai office, Sunday to Thursday
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Patient Support & Operations Coordinator (Telehealth)
QSWD - FZCO · Dubai
Provide patient support through email and chat, manage orders, escalate clinical questions, and maintain detailed records in a telehealth environment.
Skills
6 days ago
Apply Now↗Apply Now ↗Patient Support Assistant (Receptionist)
UPANDRUNNING Medical Center Dubai · Dubai
JOB SUMMARY As a member of the Patient Support Team you are responsible for ensuring patients have a positive experience and are booked in to receive the accurate treatment and service to address their concerns. You will
Skills
1 weeks ago
Apply Now↗Apply Now ↗Oncology Patient Support Nurse - Dubai
Axios International · Dubai
Position: Patient Support Program Nurse (Oncology)Location: UAE Position Purpose: The Oncology Patient Support Nurse provides comprehensive nursing care in the community setting that assists patients to achieve optimum h
Skills
1 months ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required