Operations Coordinator (Middle East & Africa)

About Ava Global

Role Overview

Key Responsibilities

• Applies company policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures in support to the General Manager.
• Complete all Import and Export activities assigned to the shipping process efficiently and in compliance with procedures. Monitoring en-route security from pick up through delivery.
• Communicate and Coordinate with all stakeholders continuously in an efficient and effective manner to ensure smooth movement of Ava shipments and ensuring all concerns, discrepancies and emergencies are immediately raised with the General Manager and corrective actions taken.
• Provide great customer service. Continually look for areas of improvement to provide a higher level of customer service to Ava Global clients. Proactively communicate with all clients and vendors, being the brand ambassador for Ava and representing the business with a positive and friendly attitude.
• Support the quotation process. Contact and obtain quotations from vendors and update rates in the operating system, provide vendor quotes to sales team as and when requested. Actively communicate with new vendors to obtain timely quotations and negotiate rates where necessary.
• Coordination with finance for issuance of accurate customer invoices.
• Verification of accounts payable invoices and coordination/communication with finance for posting of invoices and vendor payments. Communicate with vendors on any invoicing issues to efficiently resolve discrepancies.
• Prepare operational reports and communicate vendor service issues to manager on a weekly basis.
• Uphold the integrity of the database comprising of vendor costs and information. Amend database information where applicable, escalating margin dilution or unplanned costs.
• Identify areas where inefficiencies or problems commonly occur and offer suggestions for process improvements.
• Carry out any special projects as assigned.

Qualifications and Experience

• Minimum A Level Ideally educated to graduate level (preferred)
• At least 3-5 years’ Logistics, Freight Forwarding, Supply Chain experience occupying a similar role, overseeing, and managing the shipping process in a global environment.
• Proven track record in a customer facing operation ideally in the service sector.
• Possess strong communication skills with excellent proficiency in both written and spoken English along with a working knowledge of French would be preferred.
• Proficiency with MS Office Suite
• Knowledge of freight forwarding integrated digital platforms such as Cargowise
• Supply Chain Fundamentals, Rules & Rates and Advanced Cargo Tariffs.

Application Process