Studio Operations Coordinator

Salary

Hours

Location

Role Overview

Studio Operations Coordinator

Operations & Delivery

• Own and manage core operational workflows across the organisation
• Coordinate delivery across consultancy, training, studio and events
• Work with associates and freelance practitioners to coordinate schedules, delivery logistics and internal communications
• Maintain consistency and structure across all operational processes

CRM, Enquiries, Sales & Customer Management

• Manage inbound enquiries and initial responses
• Maintain CRM systems and structured pipelines
• Track and progress leads from enquiry through to delivery
• Conduct sales conversations with prospective clients and partners
• Maintain accurate records of customer, partner and stakeholder interactions

Systems, Internal Communications & Automation

• Oversee integration across core digital systems
• Maintain and improve automation workflows between platforms
• Manage communications with associates and stakeholders
• Ensure clear, timely and consistent internal communications across the organisation
• Ensure reliable flow of information across systems

Internal Systems & Knowledge

• Maintain internal documentation and working systems
• Organise processes and Standard Operating Procedures (SOPs) for clarity and consistency
• Support structured access to organisational knowledge

Scheduling & Logistics

• Coordinate scheduling across programmes, workshops and events
• Manage logistics for in-person and digital delivery
• Oversee booking systems and operational planning

Finance & Administration

• Manage invoicing processes and basic financial administration
• Track payments and supplier coordination
• Support smooth financial operational workflows
• Act as data controller for organisational data, including customer, partner, stakeholder and assets

What We’re Looking For

• Proven experience in operations, coordination or systems-based roles
• Confidence working with CRM systems and structured pipelines
• Strong organisational ability across multiple concurrent workstreams
• Experience using HubSpot and monday.com within operational environments
• High attention to detail and a consistent, methodical working style
• Comfort working in a fast-moving, hands-on environment
• Ability to communicate clearly with internal teams, associates and external partners
• Experience in education, creative industries or studio-based environments is beneficial
• Familiarity and interest in progressive education approaches (e.g. Reggio Emilia) would be a bonus

Core Systems

• – experience in some of these necessary
• HubSpot - CRM, enquiries and partnerships
• monday.com - project and delivery management
• Confluence - internal documentation and knowledge systems
• Dropbox - file and asset management
• Zapier - automation and integrations
• Calendly - scheduling and bookings
• MemberPress - membership platform and digital access management
• Xero - accounting, invoicing and financial management
• Payhawk - receipt capture, expenses and financial tracking
• Stripe – Payment system
• Zoom – online meetings tool
• Microsoft Teams