Operations Coordinator
Skills
About This Role
Overview
Edges Integrated Technical Services is looking for a dynamic, organized, and proactive Operations Coordinator to support the daily operations of our maintenance division.
The ideal candidate should be able to coordinate field teams, manage client communication, handle operational documentation, and ensure smooth day-to-day workflow.
Candidates must be professional, detail-oriented, and capable of working in a fast-paced environment.
Operations Coordination
- Coordinate and manage daily operational activities
- Support field teams with scheduling and job coordination
- Ensure smooth communication between technicians, customers, and management
- Handle logistics and operational follow-ups efficiently
Customer Support & Communication
- Respond to client inquiries professionally and on time
- Handle incoming calls, WhatsApp messages, and service updates
- Maintain strong customer relationships and service quality
- Coordinate appointment schedules and follow-ups
Documentation & Reporting
- Maintain accurate records of operations and service reports
- Prepare daily, weekly, and monthly operational reports
- Update job status and maintain proper documentation
- Ensure all records are organized and updated regularly
Team Coordination
- Support technicians with job details and scheduling
- Coordinate with internal departments for smooth workflow
- Assist in resolving operational issues quickly and effectively
Mandatory Requirements
- Strong communication skills in English and Hindi
- Previous experience in Operations Coordination or Admin Coordination
- Experience in technical services or maintenance industry is an advantage
- Good knowledge of Microsoft Office, email communication, and record keeping
- Strong organizational and multitasking skills
- Ability to work under pressure in a fast-paced environment
- Willingness to work 12-hour shifts
- Male candidates preferred
- Candidates with own visa are encouraged to apply
Preferred Skills
- Good customer handling and coordination skills
- Ability to manage multiple tasks efficiently
- Professional communication and follow-up skills
- Team player with problem-solving ability
Benefits
- Company-sponsored visa (if required)
- Accommodation provided by the company
- Professional and supportive work environment
- Career growth and development opportunities
- Immediate joining preferred
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