Operations Coordinator

Role overview

Logistics and warehouse duties

• Unload trailers and verify freight against manifests; scan, sort, and process packages, defective items, and returns.
• Conduct van audits and support sorting, shipping, receiving, dispatch, and inventory management.
• Support and maintain warehouse systems and operational efficiency.
• Process returns and documentation under standard operating procedures; prepare labels, broker returns, and return-to-client shipments.

Customer and administrative support

• Handle customer pickups and provide front desk assistance.
• Resolve delivery issues by following procedures and coordinating with relevant teams; escalate special cases to management as needed.
• Respond to customer inquiries by phone and email and process customer service email requests.
• Prepare daily reports, maintain accurate records, and perform data entry.

Team and workplace

• Train and mentor new employees and collaborate with Operations teams to uphold quality standards.
• Complete supervisor-assigned tasks and maintain a clean, organized, hazard-free work environment.
• Comply with health and safety protocols and provide support for clients and IDCs.

Benefits

• The posting mentions short- and medium-term growth opportunities, group insurance, a group RRSP program, and an Employee Assistance Program.

Recruitment process

• Selected applicants may be contacted for an initial conversation and then meet with the site manager.

Requirements

• The posting does not state specific candidate qualifications.