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IT Functional Analyst

Intelcom | Dragonfly
Montréal, CAN
Full-time
Entry
Onsite
Discovered 6 days ago
Functional analysisBusiness analysisProcess improvementRequirements and user story definitionLow-code application and workflow developmentSQL

Full Job Posting

Role overview

The analyst works across business processes, data, and technology to deliver practical solutions and improve operations.

The role partners with Finance, Operations, HR, development, data, security, architecture, and AI & Data teams.

Understand the business

  • Work with business teams to understand needs, identify root causes, and define success.
  • Map processes and find opportunities to simplify, automate, or improve them.
  • Turn needs into requirements, process flows, user stories, and acceptance criteria.

Explore and build

  • Explore tools and features, test real use cases, and recommend solutions to pursue.
  • Build prototypes and proofs of concept to demonstrate value and gather feedback.
  • Build and configure low-code apps, automated workflows, Copilot agents, and data queries.
  • Use SQL or notebooks to analyze data, investigate issues, validate solutions, and support decisions.

Connect systems and deliver adoption

  • Understand how ERP, HRIS, data platforms, partner integrations, and data flows fit together.
  • Plan functional testing, support integration and user acceptance testing, and follow issues through resolution.
  • Help users adopt solutions through demos, training, documentation, and hands-on support.
  • Monitor solutions after launch, gather feedback, improve them, and share recommendations.
  • Apply sound practices for data confidentiality, access, and security.

Qualifications

  • A degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field, or equivalent education and practical experience.
  • Experience in functional analysis, business analysis, system implementation, or process improvement.
  • Fluency in French and English.
  • Able to learn systems quickly, solve unfamiliar problems, take ownership, communicate clearly, and use sound judgment with sensitive data.

Listed assets

  • Power Platform, Power Apps, Power Automate, Microsoft Copilot, Copilot Studio, Microsoft 365, and SharePoint.
  • SQL, Python notebooks, Microsoft Fabric, Dataverse, Snowflake, Power BI, or other reporting tools.
  • EDI, APIs, REST, JSON, file-based exchanges, ERP, or HRIS systems.
  • Agile delivery, Jira, Confluence, BPMN process mapping, or Microsoft certifications.

Benefits

  • Benefits include an on-site gym, employer-provided lunch, group insurance, a group RRSP plan, care and well-being activities, partial public transit reimbursement, and an Employee Assistance Program.

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