Operations & Business Development Manager – Pest Control

About This Role

Job Summary:

We are seeking an experienced Operations & Business Development Manager for our pest control business. The ideal candidate will have a strong background in managing daily operations, driving business growth, and developing strategies to expand the customer base. This role requires hands-on experience in both operational management and business development within the pest control or facility services industry.

Key Responsibilities:

Operations Management:

• Oversee day-to-day operations of the pest control business to ensure efficiency, quality, and compliance with safety and regulatory standards.
• Develop and implement operational processes, standard operating procedures (SOPs), and service protocols.
• Monitor key performance indicators (KPIs) and implement corrective actions to achieve operational targets.
• Manage and train the operations team, ensuring proper allocation of resources and continuous improvement.
• Ensure timely response to customer complaints, service requests, and emergency situations.

Business Development:

• Identify new business opportunities and develop strategies to expand the company’s client base.
• Build and maintain strong relationships with key clients, contractors, and partners.
• Develop and execute sales and marketing initiatives, including B2B client acquisition and retention strategies.
• Prepare proposals, quotations, and presentations to support business growth.
• Track market trends and competitor activities to inform strategic planning.

Requirements:

• Bachelor’s degree in Business Administration, Environmental Science, or related field.
• Minimum 5–7 years of experience in operations and business development, preferably in pest control, facility management, or related service industry.
• Proven track record of managing operational teams and driving business growth.
• Strong commercial acumen with experience in budgeting, forecasting, and P&L management.
• Excellent communication, negotiation, and leadership skills.
• Ability to work independently and make strategic decisions in a fast-paced environment.

Preferred Skills:

• Knowledge of pest control techniques, chemicals, and safety standards.
• Experience in implementing CRM or ERP systems for operations and sales management.
• Strong network in the local pest control or facilities management industry.

Key Competencies:

• Leadership and team management
• Strategic thinking and problem-solving
• Customer-focused approach
• Analytical and data-driven decision making
• Result-oriented and proactive