Operations Associate

Job Description

• Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
• Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
• Besides its SaaS business, Circles operates three other distinct businesses:
• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
• Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About The Role

Partner & Fulfillment Management

• Build and manage strong relationships with 3PL partners (e.g., warehousing, procurement, last-mile delivery), enforcing clear SLAs and KPIs to meet service standards
• Conduct daily operational reviews, weekly check-ins, and monthly/quarterly business reviews to evaluate performance and drive accountability

Order Flow & Operational Execution

• Coordinate with BPO order management teams to ensure smooth, real-time order processing and delivery visibility across our e-commerce journey
• Own end-to-end execution for SIM delivery and welcome pack fulfillment, ensuring accuracy, timeliness, and consistency

Inventory & Cost Control

• Maintain optimal inventory levels of SIMs, packaging, and marketing materials while ensuring timely procurement and stock availability
• Partner with Finance to validate vendor invoices, ensure cost accuracy, and track delivery-related spend and efficiency metrics

Process Optimization & CX Advocacy

• Monitor operational dashboards to identify bottlenecks and inefficiencies, then proactively execute on process improvement initiatives
• Resolve delivery and logistics issues with speed and ownership, using root-cause analysis to prevent recurrence
• Act as the voice of the customer in ops processes, ensuring every step in the journey supports first-time-right delivery and service excellence

What We’re Looking For

• 5+ years of experience in logistics, operations, or last-mile fulfillment, preferably in fast-paced e-commerce, digital startups, or B2C telco environments
• Demonstrated success managing third-party logistics (3PL) partners and enforcing performance-based SLAs
• Strong analytical mindset with proficiency in operational reporting and the ability to extract insights from fulfillment or delivery data
• Proven ability to drive cost optimization, process automation, or lean operations initiatives
• Customer-obsessed mindset with the ability to troubleshoot issues and escalate intelligently when needed
• Excellent communication, coordination, and stakeholder management skills
• Experience in startups or digital-first telcos in the MENA region is a plus
• Circles is committed to a diverse and inclusive workplace.
• We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

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