Operations Analyst, Production Support
Role Overview
The Operations Analyst works on RBC’s Production Services Team, monitoring and processing batch and online applications across multiple platforms.
The supported environments include Ontario, Quebec, British Columbia, Investor and Treasury Services, US Wealth Management, and RBC Capital Markets.
Key Skills for This Role
Full Job Posting
Role overview
The Operations Analyst works on RBC’s Production Services Team, monitoring and processing batch and online applications across multiple platforms.
The supported environments include Ontario, Quebec, British Columbia, Investor and Treasury Services, US Wealth Management, and RBC Capital Markets.
Responsibilities
- Monitor production batch job flows across z/OS, VSE, HP, UNIX, Windows, and iSeries using ZEKE and MVS/ISPF.
- Identify problems through monitoring, calls, emails, and tickets; provide production support and service to clients.
- Engage operations and support personnel to resolve issues promptly.
- Review errors with management, recommend permanent solutions, and identify potential bank impacts.
- Implement application changes and verify their accuracy and success.
- Ensure services meet client expectations and service-level agreements.
- Use ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, ServiceNow, and Connect:Direct daily.
Required qualifications
- Undergraduate degree with an IT background.
- Change management experience in complex programs with frequent requests and multiple priorities.
- Strong written, oral, and presentation communication skills, including identifying stakeholder and project communication needs.
- Strong organizational and time-management capabilities.
- Ability to work in a 7x24x365 hybrid environment and manage multiple tasks and deadlines while maintaining high-quality standards.
Nice-to-have qualifications
- Programming or coding experience, including examples such as Angular, React/Vue.js, VBA, C#, Node.js, Active Directory, Elastic Search, or Windows Servers.
- Experience with JCL environments and mainframe computing.
- Postsecondary degree majoring in Computer Science, Engineering, or Technology.
- Experience working rotating shifts in a hybrid environment.
Workplace and schedule
- The position is described as a 7x24x365 hybrid environment.
- The listed work schedule is 37.5 hours per week.
Employment details
The listed employment type is full time and the job type is regular.
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