Operations Administrator / E-Commer

About This Role

JOB TITLE

Operation Administrator | MAF Retail | Supermarket (Express) UAE

ROLE SUMMARY

The Operation Administrator is responsible for the task creations for the shift. He / She is responsible for planning the pick trips following delivery slot order. After picking Admin assistant is responsible for printing invoices and attaching it with the order before it gets departed. He / She is also responsible for reviewing operational dashboard and escalations if things are not going as per the plan.

ROLE PROFILE

• Ability to review and monitor operational dashboards and plan picking trips effectively.
• Experience in coordinating put‑away areas and managing orders according to delivery slots and schedules.
• Strong control of order status across systems (to pick, picked, loaded, delivered) to ensure readiness for dispatch.
• Capability to support picking operations by checking out‑of‑stock items, printing pick lists, and assisting pickers in problem solving.
• Proven skills in monitoring picking accuracy, rectifying errors promptly, and escalating damages or OOS issues.
• Experience in reporting operational and productivity data to Shift Supervisors and Operations Managers.
• Operational discipline to ensure tools, PDAs, and resources are ready before shifts and procedures are strictly followed.
• Ability to coordinate with last‑mile carriers to ensure timely dispatch and support continuous operational improvements.

REQUIREMENTS

• High School Diploma or equivalent.
• 2–3 years of experience, preferably in e‑commerce operations.
• Minimum 1 year of experience in the retail business.
• Strong communication skills with computer proficiency, including MS Excel.
• Ability to plan tasks, multitask, and work effectively under pressure with attention to detail.
• English proficiency is required; Arabic is an advantage.