Operations Administrator

Overview

• Support day-to-day operations of the mall by providing administrative and coordination support across all operational activities.
• Ensure adherence to operational SOPs, policies, and health & safety standards across tenants, contractors, and service providers.
• Prepare weekly and monthly operational reports, maintain documentation, and update systems (DMS, trackers, records).
• Track work permits, complaints, and follow-ups, ensuring timely resolution and proper documentation.
• Attend operations meetings, prepare minutes of meetings (MOM), and follow up on action points.
• Coordinate tenant onboarding, fit-out, handovers, and operational requirements to ensure smooth integration into the mall.
• Maintain and update tenant records, inspection reports, and compliance documentation, ensuring all issues are tracked and closed.
• Coordinate with tenants for access, shutdowns, maintenance works, and operational notifications.
• Work closely with internal departments (FM, Leasing, Security, Marketing, etc.) to resolve operational issues across the mall.
• Coordinate contractor activities, ensuring compliance with permits, documentation, SLAs, and mall policies.
• Monitor performance of soft service providers (cleaning, security, pest control, etc.) and report any gaps or non-compliance.
• Support audit processes by preparing required documentation and ensuring timely closure of audit findings.
• Assist in managing operational budgets by tracking OPEX/CAPEX expenses and coordinating with procurement on tendering processes.
• Support cost control initiatives and ensure operational activities are executed within approved budgets.