Operational Excellence Business Advisor

Role overview

Process and operating model improvement

• Redesign outcome-focused processes, clarify decision points, and lead portfolio-level performance.
• Lead improvement work from ideation through implementation, solution controls, and ongoing iteration.
• Optimize claims management models and ways of working to improve efficiency and service quality.
• Design adaptive AI-enabled operating models using people, data, and automation.

Analysis, collaboration, and implementation

• Assess current and future states with teams and subject-matter experts using a common framework.
• Collect, extract, and structure data; conduct statistical and cost-benefit analyses; synthesize findings.
• Develop actionable recommendations, communicate complex concepts, and create tools, templates, and documentation.
• Facilitate strategic planning sessions and promote continuous improvement.
• Evaluate emerging AI capabilities for value and risk and scale effective use cases responsibly.

What you bring

• Three to five years of experience as an advisor, analyst, or in a similar role.
• Applied process improvement, operational excellence, or continuous improvement experience, including evolving methods for AI-enabled work.
• Experience in journey transformation, service design, and process mapping, and translating opportunities into measurable outcomes.
• Experience facilitating strategic workshops and co-design sessions with business and technical partners.
• Strong analytical skills, attention to detail, and intellectual curiosity.

Work arrangement

• The posting describes flexible work arrangements and a hybrid work model.

Compensation

• The stated salary range is 74,800–91,400, with an annual bonus target of 7.5%.
• The salary range is based on a 35-hour workweek; salary determination considers experience, skills, qualifications, contribution, and internal equity.
• The posting mentions benefits, savings plans, and pension offerings.