Operation Coordinator (Central & Eastern Region)

Job Objective

Key Performance Indicators

• Ensure all items listed in the
• store opening checklist
• are arranged and in place prior to store opening.
• Provide
• full operational support
• to the Operations Manager to ensure the store opens
• on time and as per standards
• .
• Respond promptly to
• store complaints and operational issues
• , ensuring stores are maintained in line with
• brand and operational standards
• .

Principle Accountabilities

• Collect cash from stores and ensure
• same-day bank deposits
• , twice a week, in line with company policies.
• Coordinate the
• distribution of jewellery boxes, carry bags, and display materials
• to stores based on requests from the Area Sales Manager (ASM).
• Liaise with
• mall management
• to obtain permits and approvals for maintenance-related work.
• Coordinate the
• collection of jewellery from a central location
• (sent by SHO) and ensure timely distribution to all stores.
• Liaise with
• contractors and mall management
• to ensure fit-out and maintenance works are executed
• on time and as per standards
• .
• Collect operational documents from all stores and consolidate them at a central location for
• courier dispatch
• .
• Support cross-functional departments including

GRD, Legal, Visual Merchandising, and Leasing

• to ensure timely completion of operational tasks.
• Manage and reconcile
• petty cash
• related to operations in compliance with internal controls.
• Liaise with external vendors such as
• cleaning services, CCTV providers, and LED screen vendors
• to resolve operational issues promptly.
• **Assume operational responsibilities in the absence of the Operations Manager**
• , ensuring continuity of store operations.

Qualifications & Education

• Secondary education (+2 or equivalent)
• Additional technical qualifications are an advantage

Experience

• Minimum
• 2 years of relevant experience
• in a similar role
• **Valid driving license**
• is mandatory

Core Competencies

• Excellent communication skills
• **Arabic language proficiency is mandatory**
• Good understanding of the local market
• Strong negotiation skills