Operation Coordinator (Central & Eastern Region)

About This Role

Job Objective

To oversee daily store operations, including repair and maintenance activities , as well as sales support and administrative functions , ensuring smooth and efficient store operations.

Key Performance Indicators

• Ensure all items listed in the store opening checklist are arranged and in place prior to store opening.
• Provide full operational support to the Operations Manager to ensure the store opens on time and as per standards .
• Respond promptly to store complaints and operational issues , ensuring stores are maintained in line with brand and operational standards .

Principle Accountabilities

• Collect cash from stores and ensure same-day bank deposits , twice a week, in line with company policies.
• Coordinate the distribution of jewellery boxes, carry bags, and display materials to stores based on requests from the Area Sales Manager (ASM).
• Liaise with mall management to obtain permits and approvals for maintenance-related work.
• Coordinate the collection of jewellery from a central location (sent by SHO) and ensure timely distribution to all stores.
• Liaise with contractors and mall management to ensure fit-out and maintenance works are executed on time and as per standards .
• Collect operational documents from all stores and consolidate them at a central location for courier dispatch .
• Support cross-functional departments including GRD, Legal, Visual Merchandising, and Leasing to ensure timely completion of operational tasks.
• Manage and reconcile petty cash related to operations in compliance with internal controls.
• Liaise with external vendors such as cleaning services, CCTV providers, and LED screen vendors to resolve operational issues promptly.
• Assume operational responsibilities in the absence of the Operations Manager , ensuring continuity of store operations.

Requirements

Qualifications & Education

• Secondary education (+2 or equivalent)
• Additional technical qualifications are an advantage

Experience

• Minimum 2 years of relevant experience in a similar role
• Valid driving license is mandatory

Core Competencies

• Excellent communication skills
• Arabic language proficiency is mandatory
• Good understanding of the local market
• Strong negotiation skills