Jewellery Retail Consultant - UAE Nationals

Overview

Website

• http://www.damasjewellery.com
• Why Damas?
• Competitive salary plus commission
• Diverse and inclusive work environment
• Fantastic career growthopportunities
• Damas Academy for learning and development
• Great mentoring by a highly experienced management team

Responsibilities

• To greet all persons entering the store, assess and understand customer requirements & aspirations and invite them to the specific counter; ensure no customer is unattended.
• To check for accuracy and proper functioning of weighing scales, calculators, Diamond Tester and all otherequipments.
• To conduct regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports as per the procedures provided by Audit.
• To keep the store keys safely under own custody (if authorised by Management).
• To comply with regular and punctual attendance in the store - storetimings and workschedule.
• To clean, polish and re-arrange all product display material in use or not in use as per VM standards and report to Store Manager/ Asst. Store Manager the excessive display material lying unutilized.
• Provide all required product and price information to the customer and effectively close the sale.
• In case of non-availability of a product, understand the exact product requirement of the customer, record it in the storeregister and communicate the same to the StoreManager; follow-up on thesame.
• Receive repair orders from customer, understand exact requirements, prepare repair bags and ensure all repair bags are kept in the proper designated place; ensure all repair orders are entered in the relevant register/ Navision and send to the Workshop. Repair bags should be completely filled out.
• Follow-up on the repair orders for timely delivery; ensure all repairs have been carried out in accordance with the customer's requirements which was checked twice before informing the customer.
• To inform and follow-up with customers of booked and repaired products and report actionto Store Manager.
• Ensure adequate availability of Suggestions blankforms. Encourage the customers to fill up the form.
• Participate in stocktaking exercise.

Qualification

• Graduate/High school

Personal Skills And Abilities

• Fluent in English and Arabic.
• Excellent interpersonal and communication skills
• Strong understanding of Customer Serviceneeds and Customer priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekendsto meet business needs (open to 6 days / split shifts)