Onboarding Engineer

Key Responsibilities

• Discovery and planning: Understand the customer’s environment, confirm scope and prerequisites, and build a plan with owners, milestones, and acceptance criteria. Some customers arrive without a completed POC; establish what still needs validation.
• Customer leadership: Lead technical working sessions, explain recommendations, and address blockers, scope changes, and unrealistic expectations early.
• Implementation: Guide wired and wireless deployments involving 802.1X, RADIUS, certificates, identity integrations, device compliance, and access policies.
• Troubleshooting: Use logs, packet captures, and controlled testing to isolate problems. “Nothing changed” is useful context. You’ll still check.
• Production rollout: Plan pilots, phased deployment, validation, and rollback procedures with customer teams.
• Escalation and follow-through: Bring Support, Engineering, and Product into issues with clear evidence. Keep customer communication and next steps owned.
• Training and transition: Train administrators, document the deployed configuration, confirm agreed outcomes, and complete the handoff with outstanding work and receiving owners clearly recorded.

Skills, Knowledge, and Expertise

• Technical foundation: Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
• Relevant experience: Experience owning technical implementations or resolving difficult infrastructure problems. Be able to explain your decisions and results.
• Independent product learning: Prior 802.1X experience isn’t required. Taking responsibility for learning it is. Drive your own ramp-up through documentation, hands-on testing, and focused questions. Identify knowledge gaps and close them without daily assignments.
• Troubleshooting judgment: Test assumptions, follow evidence, and know when to involve others. Bring your observations and what you’ve already tried.
• Customer communication: Lead technical conversations, explain tradeoffs, and stay patient under pressure. Certificates rarely respond to motivational speeches.
• Organization and ownership: Manage several implementations, follow up without reminders, and surface risks while there’s time to act.
• Helpful experience: Identity platforms, endpoint management, and certificates; tools such as Entra ID, Active Directory, Intune, Jamf, or Okta. Experience with Portnox, Cisco ISE, Aruba ClearPass, Forescout, or Microsoft NPS is a bonus.

Why Join Us

Requirements

• Technical foundation: Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
• Relevant experience: Experience owning technical implementations or resolving difficult infrastructure problems. Be able to explain your decisions and results.
• Independent product learning: Prior 802.1X experience isn’t required. Taking responsibility for learning it is. Drive your own ramp-up through documentation, hands-on testing, and focused questions. Identify knowledge gaps and close them without daily assignments.
• Troubleshooting judgment: Test assumptions, follow evidence, and know when to involve others. Bring your observations and what you’ve already tried.
• Customer communication: Lead technical conversations, explain tradeoffs, and stay patient under pressure. Certificates rarely respond to motivational speeches.
• Organization and ownership: Manage several implementations, follow up without reminders, and surface risks while there’s time to act.
• Helpful experience: Identity platforms, endpoint management, and certificates; tools such as Entra ID, Active Directory, Intune, Jamf, or Okta. Experience with Portnox, Cisco ISE, Aruba ClearPass, Forescout, or Microsoft NPS is a bonus.