Officer, Collection

Role Purpose

Billing & Invoicing

• Issuing tenant invoices and receipt vouchers (including through the Ejar platform).
• Reviewing and verifying lease contracts and quotations prior to final approval.

Tenant Relations & Collection

• Communicating directly with tenants to follow up on due/overdue rent, tracking payments, and issuing balance confirmation letters.
• Managing Promise-to-Pay (PTP) commitments and maintaining records of all tenant interactions.

Financial Reconciliation

• Performing bank statement settlements and reconciliations.
• Coordinating closely with the Finance team on unidentified payments and correct allocations.

Systems & Data Integrity

• Creating and maintaining lease contracts directly in SAP.
• Updating collection reports, tenant comments, and organizing supporting R.V. (Receipt Voucher) documentation.

Planning

• Conduct periodic collection reviews and develop plans to improve weekly collections.
• Identify delinquency drivers and recommend appropriate collection actions.
• Develop future collection plans to support cash flow requirements.

Stakeholder Management

• Build effective relationships with customer Finance teams to facilitate timely collections.
• Coordinate with Leasing, Accounting, and other internal departments to resolve collection issues.
• Communicate professionally with customers while maintaining positive relationships.
• Escalate significant delinquency issues to management.

Reporting

• Prepare weekly reports on collection activities and achievements.
• Prepare monthly reports on cash flow outlook and collection plans.
• Monitor invoicing and report delayed or missed invoices.
• Provide daily visibility on collection achievements and delinquencies.
• Assist with AR audit schedules, VAT reports, and balance sheet schedules.

Record Keeping

• Maintain accurate customer account records and ledgers.
• Ensure collection activities and payment statuses are properly documented.
• Maintain accurate historical and intercompany transaction data.

Education & Certifications

• Bachelor's degree in Accounting, Finance, or a related field.
• SAP knowledge is required.
• Minimum 3 years of relevant experience.