Office Manager — Dearborn, MI (On-Site)

About the Role

Responsibilities

• Act as the go-to resource for all office needs, from maintenance, mail, and supplies to equipment, billing, and errands
• Oversee the day-to-day operations of the office, including correspondence, supply requests, and clerical workflows
• Lead and coordinate the receptionist and runner teams, ensuring every service request is handled seamlessly from intake through procurement, delivery, meeting setup, and follow-up
• Manage food and beverage services — inventory, ordering, and coordination with support staff — to meet the needs of meetings, events, and daily hospitality
• Support the scheduling of meetings, appointments, and conference room usage
• Train, cross-train, and mentor front office staff on an ongoing basis
• Partner with HR to roll out and maintain office policies
• Build and manage vendor relationships, negotiating pricing and ensuring invoices are processed and paid on time
• Continuously evaluate office processes and recommend improvements to boost efficiency
• Warmly greet and assist visitors, setting the tone for a positive guest experience
• Take on additional responsibilities as the needs of the office evolve

Qualifications

• Minimum of 5 years of office management experience, ideally in a hospitality-driven or fast-paced, service-oriented setting
• Demonstrated success in office management, administration, or a closely related field
• Deep understanding of office systems, procedures, and professional etiquette
• Experience negotiating and managing contracts for office equipment and services
• Hands-on proficiency with office technology, including Mac systems, copiers, and phone systems
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint), macOS, GoToMeeting, and Smartsheet
• Flexibility and composure under pressure
• Sharp attention to detail paired with strong problem-solving instincts
• Excellent written and verbal communication skills, with confidence engaging both clients and internal teams
• Standout organizational, time management, and multitasking abilities

Work Location

• This is a full-time, on-site role based at Jackson Dawson's Dearborn, Michigan office. Regular in-office presence is required to support our teams, visitors, and daily operations.