Nurse Manager SP - Outpatient
Skills
About This Role
Overview
- Assists with the development and implementation of hospital policies and procedures, standards of performance and productivity, quality assurance, safety, environmental and infection control, and other regulatory requirements.
- Collaborates with other departments for coordination, troubleshooting, and problem-solving of related issues.
- Participates in quality improvement activities.
- Submits monthly and annual reports on a timely basis.
- Maintains required (patient or none patient-related) records, data, reports, and statistics for administrative purposes.
- Attends meetings as required.
- Participates in own performance review.
- Be open to constructive feedback and integrate recommendations into practice.
- Assumes responsibility for meeting Joint Commission International (JCI)-required mandatory education, ( e.g. fire, safety, Basic Life Support (BLS), infection control, and others ).
Operational Management
- Coordinates and directs the daily patient care/clinic operations of the Outpatient area(s).
- Maintains a continuous physical presence within the outpatient area(s) and responds to requests for assistance.
- Assigns personnel to patients based on the acuity of patient care needs and staff availability.
- Conducts frequent rounds throughout the outpatient area(s) to ensure appropriate functioning.
- Facilitates patient flow in the outpatient area(s).
- Checks on staffing of each unit, monitors, and makes changes as required to cover for illness, increase in acuity, and vacations, providing adequate coverage of the unit.
- Analyzes workload and skill mix requirements to meet patient care needs.
- Coordinates overall patient flow processes with outpatient area(s) management.
- Investigates and reports errors, and incidents/accidents such as patient falls or injuries, medication errors, etc.
- Ensures availability of supplies and equipment to meet patient care needs.
- Plans for the use of material resources by projecting needs over the calendar year.
- Monitors equipment usage and maintenance.
- Oversees and follows up on various required data collection in the Outpatient area(s).
- Reports (in writing) problematic situations/observed deficiencies or policy breakage.
- Takes corrective action when violations occur.
- Inspects unit daily for staff compliance with policies, procedures, regulations, and standards.
Administrative
- Enforces attendance policies.
- Implements sick leave policies.
- Manages vacation scheduling.
- Oversees new employee orientation as well as the preceptorship and mentorship programs.
- Allocates and delegates tasks effectively.
- Communicates individual goals.
- Explains personnel policies to employees and ensures adherence to policies.
- Participates in Human Resources activities of the department regarding training, professional development, mentoring, counseling, and performance evaluations, as well as submitting complete investigative reports and recommending corrective actions when needed.
- Maintains current knowledge of nursing practice that allows identification and evaluation of clinical issues.
- Shows commitment to maintaining and enhancing professional competence through participation in appropriate continuing education activities, seminars, and nursing research.
- Formulates and meets professional goals including attendance in management courses.
Staff Development and Management
- Ensures that nursing practice includes physical, psychological, social, and cultural dimensions utilizing the nursing process with consideration of the developmental and maturational needs of patients.
- Oversees collaboration with the multidisciplinary health care team and coordination of medical and nursing management of patient care.
- Assists nursing personnel in the development of clinical decision-making and problem-solving skills through case consultation, clinical demonstration, case review, rounds, etc.
- Stimulates good judgment, and critical and analytical thinking among nursing staff.
- Promotes Patient-Centered Care (PCC) dimensions and follows up with subordinates to make sure they implement them in their daily activities.
- Provides input in formulating patient care policies and procedures.
- Evaluates all nursing activities related to patient care.
- Checks on nurses’ job performance and provides guidance and advice as required.
- Monitors compliance for accurate reporting and documentation of all patient care.
- Encourages and assists staff to deal appropriately with conflict.
- Conduct and contribute to staff meetings.
- Recognizes and rewards staff for motivation and exceptional performance.
- Collaborates with the Nursing Clinical Education and preceptors on evaluating nursing staff during orientation and on an ongoing basis.
- Acts as a role model in the application of standards and philosophy of nursing practice.
- Monitors emotional support and measures to alleviate fear and anxiety are properly implemented.
- Promotes patient and family education activities in nursing units.
- Follow-up on proper coordination of care with patients, families, and health care providers when applicable.
- Assumes responsibility for infection control, safety, and comfort of patients.
- Ensures establishment of responsibilities and identification of priorities and performance standards.
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