Non-Voice Customer Support (Chat Process)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Handle customer queries via live chat and email, provide accurate information about products and services, resolve issues, maintain records in CRM, and meet quality targets. Requires 2-4 years non-voice customer support experience and Arabic fluency.
Key Skills for This Role
Full Job Posting
Overview
- **Job Title – Non-Voice Customer Support (Chat Process)**
- **Type – 6 Months**
- **Work Location – Dubai**
- **Salary – AED 6500**
- **NP- Immediate**
- **Industry- Retail**
- Mandatory details/Skills-
- Handle customer queries via live chat and email in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues and complaints while ensuring high customer satisfaction.
- Escalate complex cases to the relevant teams when required.
- Maintain accurate records of customer interactions in the CRM system.
- Meet productivity and quality targets, including response time and customer satisfaction (CSAT).
- Follow company processes, SOPs, and data privacy guidelines.
- Collaborate with internal teams to ensure timely issue resolution.
- Identify recurring customer issues and provide feedback for process improvements.
- Maintain a professional, empathetic, and customer-focused communication style
Key Skills Required
- Native or fluent
Arabic
- speaker (English communication skills required).
- **2–4 years**
- of experience in
Non-Voice Customer Support And Chat Process
- .
- Strong written communication and typing skills in Arabic and English.
- Proficient in MS Office and CRM/customer support tools.
- Ability to work in rotational shifts, if required.
- **Immediate joiners preferred.**
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TASC Outsourcing
Client Retention Specialist - Forex, CFD, or Trading
Dubai, UAE
Proactively engage with existing UK clients to foster strong relationships and ensure high levels of satisfaction. Implement effective retention and re-activation strategies to minimize churn and maximize client lifetime
Senior Market Analyst – Oil & Energy Markets( 6 Months contract)
Abu Dhabi Emirate, UAE
Lead market research and industry intelligence for global oil and energy markets. Develop supply-demand outlooks, assess customer segments, and prepare analytical reports for strategic decision-making.
Design Manager - Tekla
Ajman, UAE
Lead structural and mechanical design from concept through fabrication, review and approve drawings and calculations, manage detailing activities using Tekla Structures and StruCad, coordinate with production and QA/QC,
Executive Assistant -Arabic Speaker
Sharjah Emirate, UAE
Provide administrative and executive support to Administration Department Manager, Chairperson, and Executive Director. Coordinate office activities and handle confidential matters.
Senior Sales Operations Support -Real Estate
Abu Dhabi Emirate, UAE
Job Title- Senior Sales Operations Support ( Real Estate Developers background only) Type – Outsourced Duration – 12 months extendable Work Location – Abu Dhabi Salary – Up to AED 16000 Mandatory: Must be from Real E
Procurement Specialist (Arabic Speakers) - 6 Months Contract
Dubai, UAE
Job Title – Procurement Specialist (Arabic Speakers)- 6 Months Contract Type of Hire – Outsourced Duration - 6 Months Contract Work Location – Dubai Salary – Upto AED 10000 Mandatory – 2-3 years of experience procur
Teller
Dubai, UAE
Job Title: Teller Location: Dubai, UAE - Must be flexible to relocate Job Type: Full-time Salary - Fixed AED 3000 * Must be flexible to work in shifts Job Summary: We are seeking a reliable and customer-focused Teller
Accounts Executive/ Accountant (2 Months Contract)
Dubai, UAE
Job Title – Accounts Executive/ Accountant (2 Months Contract) Type - Outsourced Contract Duration- 2 Months Extendable -Immediate Joiners Only Work Location – Dubai Salary – AED 4000 - AED 4500 Working days & timin
Client Retention Specialist - Forex, CFD, or Trading
Dubai, UAE
Senior Market Analyst – Oil & Energy Markets( 6 Months contract)
Abu Dhabi Emirate, UAE
Design Manager - Tekla
Ajman, UAE
Executive Assistant -Arabic Speaker
Sharjah Emirate, UAE
Senior Sales Operations Support -Real Estate
Abu Dhabi Emirate, UAE
Procurement Specialist (Arabic Speakers) - 6 Months Contract
Dubai, UAE
Teller
Dubai, UAE
Accounts Executive/ Accountant (2 Months Contract)
Dubai, UAE