NOC Engineer/ Fault Managment Engineer

Job Overview

Experience

• 2–4 years – Candidates with up to 4 years of relevant Telecom / IT Operations experience may apply.
• Good understanding of Linux / Unix operating systems.
• Basic knowledge of TCP/IP, networking, DNS, HTTP/HTTPS, SSH, and connectivity troubleshooting.
• Understanding of application and infrastructure monitoring concepts.
• Basic knowledge of shell scripting; Perl/Python knowledge will be an advantage.
• Familiarity with application servers and log analysis.
• Understanding of databases and basic SQL will be an advantage.
• Knowledge of telecom protocols and systems such as GSM, GPRS, charging, and telecom networks will be an advantage.
• Incident & Fault Management
• Monitor and respond to system alarms and operational alerts.
• Analyze application and system logs to identify the root cause of issues.
• Perform incident triage based on impact, severity, and priority.
• Troubleshoot service degradation, application failures, connectivity issues, and node-level problems.
• Follow defined escalation procedures and ensure timely engagement of L2/L3 teams.
• Track incidents through to resolution and ensure proper documentation.
• Participate in Major Incident / Emergency Support activities when required.
• Identify recurring incidents and contribute to problem management and preventive actions.
• Customer & Stakeholder Management
• Act as a technical point of contact for customers during operational incidents.
• Communicate incident status, impact, troubleshooting progress, and resolution updates clearly.
• Work closely with internal technical teams and customers to resolve production issues.
• Maintain professional and effective communication during critical incidents and service outages.
• Education & Eligibility
• Bachelor's degree in Computer Science, Information Technology, Electronics & Telecommunication (E&TC) or equivalent.
• BCA / MCA candidates may also apply.
• Freshers or candidates with up to 2 years of experience in Telecom, NOC, Production Support, or IT Operations.
• Behavioral & Soft Skills
• Strong analytical and problem-solving skills.
• Good troubleshooting and logical thinking ability.
• Good written and verbal communication skills in English.
• Ability to work independently as well as within a global support team.
• Ability to work under pressure during critical incidents and outages.
• Strong ownership and willingness to learn new technologies.
• Good teamwork, coordination, and escalation management skills.
• Willingness to work in a 24×7 rotational shift environment.
• Shift Requirements
• Rotational shifts
• Night shifts
• Weekends
• Public holidays
• Emergency / on-call support when required
• Key Success Factors
• Timely detection and resolution of incidents.
• SLA adherence and effective escalation.
• Accurate monitoring and health-check activities.
• Reduction of recurring operational issues.
• Quality of incident documentation and shift handovers.
• Effective customer and stakeholder communication.
• Maintaining high application and service availability.
• Why Join Us?
• This role provides an opportunity to build strong expertise in Telecom Operations, Fault Management, OSS/BSS, Charging & Billing systems, Linux, Cloud, Networking, and Managed Services while working in a global 24×7 production environment.
• Key Responsibilities
• Monitor Optiva applications, infrastructure, nodes, and services in a 24×7 NOC environment.
• Perform scheduled and ad-hoc application, system, and infrastructure health checks.
• Monitor alarms, incidents, system performance, and service availability.
• Perform first-level troubleshooting, incident analysis, and fault isolation.
• Identify recurring issues and escalate complex problems to relevant L2/L3 technical teams.
• Handle customer-reported incidents and provide timely technical updates.
• Support software releases, application upgrades, configuration changes, and node expansion activities.
• Participate in planned maintenance, emergency support, and outage restoration activities.
• Ensure adherence to SLA, operational procedures, escalation matrix, and incident management processes.
• Coordinate with application, database, infrastructure, cloud, and customer teams for advanced troubleshooting.
• Maintain operational documentation, troubleshooting guides, SOPs, and knowledge articles.
• Perform preventive checks and identify potential issues before they impact customer services.
• Support activities related to high availability, service continuity, and zero/minimal downtime.
• Maintain accurate incident records, shift handovers, and operational reports.
• Participate in 24×7 shift operations, including night shifts, weekends, and public holidays.

Key Responsibilities

• Monitor Optiva applications, infrastructure, nodes, and services in a 24×7 NOC environment.
• Perform scheduled and ad-hoc application, system, and infrastructure health checks.
• Monitor alarms, incidents, system performance, and service availability.
• Perform first-level troubleshooting, incident analysis, and fault isolation.
• Identify recurring issues and escalate complex problems to relevant L2/L3 technical teams.
• Handle customer-reported incidents and provide timely technical updates.
• Support software releases, application upgrades, configuration changes, and node expansion activities.
• Participate in planned maintenance, emergency support, and outage restoration activities.
• Ensure adherence to SLA, operational procedures, escalation matrix, and incident management processes.
• Coordinate with application, database, infrastructure, cloud, and customer teams for advanced troubleshooting.
• Maintain operational documentation, troubleshooting guides, SOPs, and knowledge articles.
• Perform preventive checks and identify potential issues before they impact customer services.
• Support activities related to high availability, service continuity, and zero/minimal downtime.
• Maintain accurate incident records, shift handovers, and operational reports.
• Participate in 24×7 shift operations, including night shifts, weekends, and public holidays.

Technical Skills

• Mandatory / Preferred
• Good understanding of Linux / Unix operating systems.
• Basic knowledge of TCP/IP, networking, DNS, HTTP/HTTPS, SSH, and connectivity troubleshooting.
• Understanding of application and infrastructure monitoring concepts.
• Basic knowledge of shell scripting; Perl/Python knowledge will be an advantage.
• Familiarity with application servers and log analysis.
• Understanding of databases and basic SQL will be an advantage.
• Exposure to GCP or other cloud platforms is preferred.
• Knowledge of telecom protocols and systems such as GSM, GPRS, charging, and telecom networks will be an advantage.
• Knowledge of Optiva / Converged Billing / Charging systems will be an added advantage.
• Incident & Fault Management
• Monitor and respond to system alarms and operational alerts.
• Analyze application and system logs to identify the root cause of issues.
• Perform incident triage based on impact, severity, and priority.
• Troubleshoot service degradation, application failures, connectivity issues, and node-level problems.
• Follow defined escalation procedures and ensure timely engagement of L2/L3 teams.
• Track incidents through to resolution and ensure proper documentation.
• Participate in Major Incident / Emergency Support activities when required.
• Identify recurring incidents and contribute to problem management and preventive actions.
• Customer & Stakeholder Management
• Act as a technical point of contact for customers during operational incidents.
• Communicate incident status, impact, troubleshooting progress, and resolution updates clearly.
• Work closely with internal technical teams and customers to resolve production issues.
• Maintain professional and effective communication during critical incidents and service outages.
• Education & Eligibility
• Bachelor's degree in Computer Science, Information Technology, Electronics & Telecommunication (E&TC) or equivalent.
• BCA / MCA candidates may also apply.
• Freshers or candidates with up to 2 years of experience in Telecom, NOC, Production Support, or IT Operations.
• Candidates with relevant Linux, Cloud, Networking, or Telecom certifications will be preferred.
• Behavioral & Soft Skills
• Strong analytical and problem-solving skills.
• Good troubleshooting and logical thinking ability.
• Good written and verbal communication skills in English.
• Ability to work independently as well as within a global support team.
• Ability to work under pressure during critical incidents and outages.
• Strong ownership and willingness to learn new technologies.
• Good teamwork, coordination, and escalation management skills.
• Willingness to work in a 24×7 rotational shift environment.
• Shift Requirements
• This is a 24×7 NOC Operations role. The candidate must be willing to work:
• Rotational shifts
• Night shifts
• Weekends
• Public holidays
• Emergency / on-call support when required
• Key Success Factors
• Success in this role will be measured through:
• Timely detection and resolution of incidents.
• SLA adherence and effective escalation.
• Accurate monitoring and health-check activities.
• Reduction of recurring operational issues.
• Quality of incident documentation and shift handovers.
• Effective customer and stakeholder communication.
• Maintaining high application and service availability.
• Why Join Us?
• This role provides an opportunity to build strong expertise in Telecom Operations, Fault Management, OSS/BSS, Charging & Billing systems, Linux, Cloud, Networking, and Managed Services while working in a global 24×7 production environment.

Preferred Qualifications

• Mandatory / Preferred
• Exposure to GCP or other cloud platforms is preferred.
• Knowledge of Optiva / Converged Billing / Charging systems will be an added advantage.
• Candidates with relevant Linux, Cloud, Networking, or Telecom certifications will be preferred.