Night Auditor - Front Desk

Enthusiastic, Attentive and Approachable

Ensuring our guests and team mates feel comfortable.

Organized & Communicative

Clear, concise communication between team members and guests alike creates a smooth operation.

Effective Multi-Tasker

Personal interactions, phones, emails and on-going projects are always in play.

You follow company policies such as checking IDs, providing room keys and any other requirements for the processes as outlined by your department leaders;

Stay one step ahead of guest’s needs including and not limited to recording and acting on their preferences, handling their messages, requests, questions and concerns;

Answer calls with a warm welcome and swiftly transfer them to the appropriate contact or assist them with their needs;

Handle cash and credit transactions;

Balance the cash and credit transactions from the day;

Take on additional administrative tasks as set forth by your leaders;

Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as in coming calls and daily tasks;

Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;

Follow all company and brand standards to sell the property and services available including and not limited to using the top down approach to room reservation sales, up selling amenities when applicable, filtering sales leads to the sales department and promoting alternate department sales opportunities such as food and beverage.

Some experience in guest/customer service.

Flexibility to work a variety of overnight shifts.

The understanding that SERVICE is the key to any successful business.