Network Technician
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Key skills for this role
About the Role
* Manage and ensure the submission of the yearly IT Network objectives to the IT Director in consultation with the subordinates * Develop technical SLAs for the various infrastructure/\-networking implementations * Ensure achievement of the quality objectives as set forth by DFWAC * Manage the operational administration of the foundation * Support IT Director in delivering the IT environment for the building * Provide helpdesk support and troubleshooting at first line * Ensur
Key Skills for This Role
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Overview
- Manage and ensure the submission of the yearly IT Network objectives to the IT Director in consultation with the subordinates
- Develop technical SLAs for the various infrastructure/-networking implementations
- Ensure achievement of the quality objectives as set forth by DFWAC
- Manage the operational administration of the foundation
- Support IT Director in delivering the IT environment for the building
- Provide helpdesk support and troubleshooting at first line
- Ensure users of the facilities receive a professional and proactive response at all times
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors
- Configuring network switches and troubleshooting and testing copper and fiber cabling
- Understand and ensure data center redundancy requirements
- Support day to day operations
- Ensure achievement of targeted results in each key performance areas as outlined in the plan
- Assist the IT Director in the development of the foundation’s IT strategies, policies, standards and plans.
- Ensure efficient, courteous and timely service to all employee’ requests and inquiries
- Work closely with IT department staff to recommend relevant training requirements to the Director
Qualifications
- Bachelor degree or equivalent in Computer Engineering/IT
- A minimum of 8 years of experience in the IT domain with at least 4 years work experience in an IT support role
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