Network Support Engineer
L2 Network Support Engineer Job Summary We are looking for an experienced L2 Network Support Engineer to provide on-site network operations, infrastructure support, firewall administration, Wi-Fi management, and incident resolution for our client’s IT environment.
Skills
About This Role
Job Summary
We are looking for an experienced **L2 Network Support Engineer** to provide on-site network operations, infrastructure support, firewall administration, Wi-Fi management, and incident resolution for our client’s IT environment.
The ideal candidate should have strong hands-on experience in LAN/WAN, switches, routers, firewalls, VPN, VLANs, IP addressing, wireless networks, and network monitoring.
Experience
with **Fortinet firewall** will be highly preferred.
Key ResponsibilitiesNetwork Operations & Support
The engineer will be responsible for providing Level 2 support for network-related incidents and service requests.
This includes troubleshooting LAN, WAN, Wi-Fi, VPN, and internet connectivity issues, monitoring network performance, ensuring uptime across client sites, and escalating complex issues to L3 or vendor support whenever required.
Network Infrastructure Management
The role includes configuring and managing switches, routers, and firewalls, supporting VLAN configuration, IP addressing, and routing requirements.
The engineer will also maintain structured cabling records, update network documentation, and assist in network expansion, upgrades, and infrastructure improvement activities.
Firewall & Network Security
The candidate should be able to manage firewall rules, NAT policies, and basic security configurations.
The role includes supporting SSL VPN and IPsec VPN setup for remote users, monitoring network security, responding to threats or vulnerabilities, and ensuring compliance with the client’s IT security policies.
Fortinet firewall experience will be an added advantage.
Wireless Network Management
The engineer will manage and troubleshoot enterprise Wi-Fi networks, configure SSIDs, access controls, and guest networks, and support wireless optimization to improve coverage, performance, and stability.
Monitoring & Incident Management
The candidate should be capable of using network monitoring tools to track network health and performance.
Responsibilities
include analyzing logs and alerts, proactively resolving issues, maintaining incident records, and preparing RCA reports for major or recurring incidents.
User & IT Support Coordination
The engineer will coordinate with the internal IT team and L1 support team to resolve user-level network issues efficiently.
The role also includes assisting in onboarding and offboarding activities related to network access, VPN access, and user connectivity.
Vendor & ISP Coordination
The engineer will coordinate with ISPs, vendors, and service providers for link issues, hardware faults, escalations, and service restoration.
The candidate must follow up on SLAs and ensure timely resolution of network-related issues.
Required Skills & Technical Expertise
- The candidate should have strong knowledge of:
- TCP/IP, DNS, DHCP, VLANs, subnetting, and routing concepts
- LAN, WAN, Wi-Fi, VPN, and internet troubleshooting
- Firewall administration, preferably Fortinet
- SSL VPN and IPsec VPN configuration
- Switches and routers such as Cisco, Aruba, Fortinet, or similar
- Network monitoring tools and log analysis
- Network security best practices
- Structured cabling and network documentation
- Incident handling, escalation, and RCA preparation
- The ideal candidate should be technically strong, proactive, well-organized, and capable of working independently at the client site.
- The person should have good communication skills, proper documentation habits, and the ability to coordinate professionally with users, internal teams, vendors, and service providers.
- Pay: AED5,000.00 - AED7,000.00 per hour
Education
- Bachelor's (Required)
Experience
- Network Support: 5 years (Required)
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