Network Support Engineer
Skills
About This Role
Job Responsibilities
- Ensure continuous uptime and reliable performance of video surveillance, network, and edge infrastructure.
- Troubleshoot and resolve network, routing, firewall, and VPN-related issues across LAN and WAN environments.
- Collaborate with IT, security, and operations teams to integrate CCTV and IoT edge devices into the existing network infrastructure.
- Administer and maintain Linux-based systems used for monitoring, logging, and storage of security and network data.
- Configure, deploy, and manage Virtual Machines (VMs) supporting surveillance and network management applications.
- Perform periodic network performance assessments and implement tuning measures to enhance reliability, bandwidth efficiency, and cybersecurity.
- Utilize infrastructure monitoring tools to track uptime, traffic utilization, and device health metrics.
- Develop and maintain technical documentation, including network topology diagrams, configuration records, change logs, and standard operating procedures.
- Provide on-site and remote technical support during outages or incidents, conducting root cause analysis and corrective actions.
Qualification Required
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in network engineering, focusing on firewalls, VPNs, routing protocols, and edge device management.
- Strong understanding of IP networking, including VLANs, subnetting, and advanced configuration of switches and routers.
- Proficiency with Linux (Ubuntu, Rocky, or CentOS) environments for system administration and monitoring.
- Direct experience with NVRs, DVRs, MDVRs, and IP-based CCTV surveillance systems.
- Capability to troubleshoot and resolve complex network and device-level issues efficiently.
- Technical certifications (such as CCNA, CCNP, NSE4, CompTIA Network+, or electronic security systems credentials) are preferred.
- Excellent analytical, troubleshooting, and communication skills for both technical and non-technical audiences.
- 4+ years of experience in a network support or engineering role, preferably with a focus on security systems, IoT deployment, and edge network management.
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