Network Planning Analyst

Role overview

Forecasting and planning

• Forecast new and existing volume using historical performance, business inputs, growth expectations, and trends.
• Identify demand, capacity, and resource trends; generate staffing and capacity requirements by business segment.
• Compare forecast and actual results, identify variances, and continuously improve planning assumptions.

Capacity and scenario analysis

• Analyze capacity-to-volume gaps, excess capacity, constraints, and emerging needs.
• Conduct ad hoc capacity and skill-set reviews; develop what-if scenarios for volume, staffing, productivity, and skill mix.
• Recommend additional capacity or targeted skill growth based on data.

Reporting and analytics

• Use Looker and Google Sheets for recurring and ad hoc reports; build models and tools for visibility into volume, capacity, staffing, and performance.
• Monitor real-time queue performance, identify service or capacity risks, and recommend or coordinate remediation.
• Investigate trends and variances and improve reporting processes, data visibility, and analytical tools.

Business insights

• Translate complex analysis into actionable recommendations for business leaders.
• Partner with Operations and cross-functional stakeholders to turn business needs into analytical solutions.

Qualifications

• 3–5 years in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role.
• Advanced Excel and/or Google Sheets proficiency, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling.
• Experience with forecasting, capacity and staffing planning or demand analysis; gap analysis and scenario modeling; and operational reporting.
• Strong analytical, problem-solving, presentation, written, and verbal communication skills; able to manage recurring and ad hoc work.

Bonus qualifications

• Looker experience with Explores, dashboards, and reporting is a bonus.
• Experience across multiple business lines, markets, regions, or specialized skill sets is a bonus.
• Tableau, Power BI, Mode, similar BI tools, and scalable or automated reporting solutions are bonus qualifications.

Schedule

• Monday through Friday, 9 a.m. to 6 p.m. Eastern Time.

Benefits

• Benefits include medical, dental, and vision plans; HSA/FSA; 401(k) matching up to 4%; voluntary benefits; a monthly wellness stipend; flexible PTO; and team events.