Care Coordinator
Full Job Posting
EQUAL OPPORTUNITY EMPLOYER
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.
Requirements
- High school diploma or equivalent required; associate or bachelor's degree in healthcare, social services, business, or a related field preferred.
- 1–2 years of experience in care coordination, patient support, customer support, or case management.
- Strong written and verbal communication skills, with the ability to communicate effectively with patients, providers, and facility stakeholders.
- Strong organizational skills and demonstrated ability to manage multiple patients, tasks, and competing priorities.
- Ability to work independently while following established processes and escalating issues appropriately.
- Strong attention to detail and commitment to accurate documentation and follow-through.
- Strong problem-solving and critical-thinking skills, with the ability to identify barriers and determine appropriate next steps.
- Ability to handle sensitive patient interactions with professionalism, empathy, and discretion.
- Comfortable working with technology and navigating multiple systems and platforms.
- Comfortable working in a fast-paced, evolving environment and adapting to changing priorities.
About Talkspace
Virtual behavioral healthcare provider offering therapy, psychiatry, medication management, and self-guided support for individuals and organizations.
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