Credentialing Manager
Full Job Posting
EQUAL OPPORTUNITY EMPLOYER
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.
Requirements
- Bachelor’s Degree required (Master’s Degree preferred) or 7+ years of professional experience in credentialing or a related field.
- 4+ years of professional experience in a credentialing, compliance, or healthcare operations role, with proven experience in team leadership and process management.
- Strong background in managing credentialing operations, including experience working with Credentialing Verification Organizations (CVOs) and handling delegated credentialing agreements.
- Familiar with NCQA standards and guidelines as well as policy and contract review to ensure compliance with said standards.
- Demonstrated ability to manage cross-functional teams, lead projects, and streamline workflows to optimize efficiency.
- Excellent communication, organizational, and problem-solving skills, with a strong focus on collaboration with both internal and external stakeholders.
- Experience in conducting audits, maintaining compliance with regulatory standards, and implementing process improvements.
- Familiarity with credentialing software and systems, as well as proficiency in reporting on credentialing metrics.
- Proficient with Mac devices, Excel, Word, Google Suite (sheets, docs)
About Talkspace
Virtual behavioral healthcare provider offering therapy, psychiatry, medication management, and self-guided support for individuals and organizations.
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