Clinical Quality Specialist

Peer Proficiency Review Conduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and risk Assist with Interrater Reliability initiative Develop and evolve criteria used to evaluate clinical quality

Conduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and risk

Assist with Interrater Reliability initiative

Develop and evolve criteria used to evaluate clinical quality

Clinical Support Support providers in network with clinical issues and connect them with peer consultants as needed Coordinate with CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality to support execution of special clinical projects Assist with clinical risk management Provide clinical support cross-departmentally

Support providers in network with clinical issues and connect them with peer consultants as needed

Coordinate with CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality to support execution of special clinical projects

Assist with clinical risk management

Provide clinical support cross-departmentally

Quality Management Coordinate with Quality Management about room/documentation audits to guide practitioner action plans Assist with the development of clinical policy and procedures Assist with provider performance monitoring and remediation Engage in quality improvement initiatives as needed

Coordinate with Quality Management about room/documentation audits to guide practitioner action plans

Assist with the development of clinical policy and procedures

Assist with provider performance monitoring and remediation

Engage in quality improvement initiatives as needed

Performs other related duties as assigned

About You

Current license to practice independently without supervision (e.g. Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges

5+ years of clinical experience

2+ years experience in telehealth and QA

Experience with high acuity clients preferred

Demonstrated understanding of how AI is used in/impacts the clinical field preferred

Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.

Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.