Network Operations Center Lead

Position objective

NOC design and operations

• Define NOC structure, monitoring scope, support processes, shift model, and escalation matrix.
• Set monitoring thresholds for latency, jitter, packet loss, and availability, with alarm, auto-ticket, and escalation triggers.
• Define alarm handling and correlation, fault classification and prioritization, ticketing, TAC escalation, and domain thresholds.
• Set interfaces with change management, including planned maintenance visibility, change-freeze enforcement, and network change impact monitoring.
• Specify OSS, NMS, EMS, monitoring platform, and real-time dashboard requirements.
• Define interfaces between the NOC, TAC, field teams, SecOC, Application Services, and MSPs.
• Define carrier peering and interconnection monitoring procedures for international exchange points and subsea landing stations.
• Set NOC KPIs, SLA requirements, and performance reporting.
• Define NOC staffing levels, operator skills, and training across domains.
• Govern readiness simulations, dry runs, and acceptance-criteria sign-off; participate in cross-functional OAT for Day-1 readiness.
• Define the IXP operating model, including route server procedures, peering policy governance, BGP fault handling, and member onboarding interfaces.

Qualifications and experience

• Bachelor’s degree in electrical engineering or a related discipline.
• At least 10 years in telecommunications network operations, with significant NOC leadership experience.
• Strong experience designing or leading a NOC in a carrier or wholesale infrastructure environment.
• Experience defining alarm management frameworks and NOC tooling requirements across converged network and IT environments.
• Greenfield or build-to-operate program experience is preferred.
• Strong knowledge of NOC operations, monitoring methodologies, and alarm management across network and IT domains.
• Experience with IXP operations, including route server management, BGP monitoring, and peering policy governance.
• Familiarity with NMS/EMS platforms, IT monitoring tools, and ITSM systems.
• Strong analytical and problem-solving skills.
• Strong written and verbal English communication; Arabic is an advantage.
• Experience with MSP governance, vendor performance management, and continual service improvement in NOC operations.